/əˈbjuː.sɪv ˈlæŋ.ɡwɪdʒ/
ngôn ngữ lạm dụng
words or phrases that hurt other people's feelings

2. assure (v)
/əˈʃʊr/
cam đoan
tell someone that something is true.

3. difficult (adj)
/ˈdɪf.ə.kəlt/
khó khăn
not easy or simple; hard to do or to understand

4. dissatisfied (adj)
/ˌdɪsˈsæt̬.əs.faɪd/
bất mãn, không hài lòng
not pleased with something; feeling that something is not as good as it should be

5. disturbance (n)
/dɪˈstɝː.bəns/
sự xáo trộn
something that interrupts someone or makes someone feel worried

6. escort (v)
/esˈkɔːrt/
đi theo, hộ tống
to go with a person or vehicle, especially to make certain that he, she, or it leaves or arrives safely

7. incident (n)
/ˈɪn.sɪ.dənt/
sự cố
an event that is either unpleasant or unusual

9. memo (n)
/ˈmem.oʊ/
bản ghi nhớ
a message sent to some or all of a company's employees.

10. premises (n)
/ˈprem.ɪ.sɪz/
cơ sở
The buildings and land owned or used by someone, especially by a company or organization.

11. put out a cigarette (vp)
/pʊt aʊt ə ˈsɪɡ.ə.ret/
dập tắt điếu thuốc
to extinguish a cigarette that is lit.

12. refuse to cooperate (vp)
/rɪˈfjuːz tuː koʊˈɑː.pə.reɪt/
từ chối hợp tác
to not do what is asked of you.

13. smoke (v)
/smoʊk/
hút thuốc
inhaling and exhaling the byproduct generated from burning tobacco, often found in the form of cigarettes, cigars, or pipes.

14. uncooperative (adj)
/ˌʌn.koʊˈɑː.pɚ.ə.t̬ɪv/
bất hợp tác
not willing to work with or be helpful to other people

15. queue (n)
/kjuː/
hàng đợi (người, xe…)
a line of people, usually standing or in cars, waiting for something
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