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(1) the communication process is always the same, it can take many different forms depending on the type of communication. (2) , in
non-verbal communication , the code used could be gestures, body language, eye contact (3) facial expressions, (4) a smile .
From the above examples, it will be clear that communication is not just about the transfer of ideas; it is (5) about feelings and emotions.
In a business context, meetings are often conducted in quite a relaxed way, with participants using first names and informal language. (6) , as soon as the meeting is official, minutes will be kept, following a standard format. What may first seem
an informal situation may, (7) , be more important than it looks.
Exam tip
You will understand a text better if you think about why the writer wrote it and who the text was written for.
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