Tom's flight to Chicago on Flyaway Airlines has been delayed and now he worries he'll miss his meeting. He talks to Mike, a representative of the airline.

VOICE: Attention passengers on Flight 394 to Chicago. This flight has been delayed. Please stand by for more information.

Tom: Excuse me, I'm on the flight to Chicago. When will it depart now?

Mike: It looks like it'll be delayed at least two hours. I'll keep you posted.

Tom: I have a 4 o'clock meeting in Chicago. If the flight gets in at 3:30, there's no way I'll make it.

Mike: Sorry, but there's nothing I can do. There are lots of other people here in the same boat.

Tom: Are there any other flights to Chicago?

Mike: Yes, there's a 1 p.m. departure, but it's fully booked.

Tom: Can you put me on the waiting list?

Mike: I'll add you to the list, but don't hold your breath. There are quite a few people already on the list.

Tom: Can I fly another airline?

Mike: Other airlines won't honor your Flyaway Airlines ticket.

Tom: Oh, for crying out loud! This is so annoying.

Mike: I'm sorry you're annoyed, but there's nothing more I can do.

Tom: Let me give you a piece of my mind. I won't be using Flyaway Airlines again anytime soon!