Paul bought a camera yesterday that doesn't work. He returns it to the store. Tim, the salesman, helps him make an exchange.
Paul: Hi, I bought this camera here yesterday, and it's not working.
Tim: Did you charge the battery and put it in correctly?
Paul: Yes. I followed the directions to the letter.
Tim: Do you mind if I take a crack at it?
Paul: Be my guest.
Tim: I usually have the magic touch ... Hmmm, you're right. It doesn't work. Would you like a replacement?
Paul: No, this is the second one I've had to return. I think I'll steer clear of this model.
Tim: I hear what you're saying. It's frustrating when you get one bad unit, let alone two!
Paul: Yeah, it's a bummer! I'd like my money back.
Tim: If you give me your receipt, I'll issue a credit to your credit card. But you might also try a different model or brand.
Paul: Maybe I will try a different camera.
Tim: We've got an excellent Canon camera that's the same price as this one. It would be an even exchange.
Paul: Okay, I'll take it. I hope this one works out.
Tim: If you 're not happy with it, don't hesitate to bring it back.
|