13.
M: Hello, I'd like to check in please. My name is Hartman.
W: Of course, Mr. Hartman. Here's your room key, room 412.
M: Thank you. Can someone help me with my suitcase?
W: Of course, sir.
14.
W: Can you help me? I'm looking for my son. I was just looking at some sweaters and when I turned around he was gone.
M: OK, don't panic ma'am. Can you describe him for me?
W: He's ten years old, and very tall. He has short, light brown hair, and he is wearing a striped t-shirt.
15.
W: How is the jacket, sir?
M: It feels a little too tight around the chest. What do you think?
W: Well, that style is designed to be form fitting. I think it suits you.
M: Hmm. The price is right, but I can't imagine wearing it for very long. Can you bring a larger size?
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