Conversation 1
Manager: Good evening, Willowtree Hotel. How can I help?
Customer: Hello, I'd like to make a reservation in your restaurant for next Saturday evening.
Manager: Next Saturday? If you hold on, I'll just check ... So ...for how many people?
Customer: I need a table for 12 - it's my husband's 30th birthday, so we're having a celebration dinner.
Conversation 2
Sales assistant: Good afternoon, can I help you?
Customer: Yes, I'm looking for a gift for my sister. She's going to be 18 next week. So I thought a piece of jewellery would be nice.
Sales assistant: Good idea! Do you have anything particular in mind - a necklace, perhaps?
Customer: Mm, she has so many necklaces. I was thinking of a pair of earrings, possibly.
Sales assistant: Does she have a favourite colour?
Customer: Mm, she likes blue .... |