Sales assistant: Good afternoon, can I help you?
Customer: Yes, I'm looking for a gift for my sister. She's going to be 18 next week. So I thought a piece of jewellery would be nice.
Sales assistant: Good idea! Do you have anything particular in mind - a necklace, perhaps?
Customer: Mm, she has so many necklaces. I was thinking of a pair of earrings, possibly.
Sales assistant: Does she have a favourite colour?
Customer: Mm, she likes blue ...
Sales assistant: What about this pair? They have some beautiful little blue stones.
Customer: Mm ... They're quite nice, I suppose.
Sales assistant: They're silver, and they're handmade, so you won't find anything like them anywhere else.
Customer: Oh, really? So, how much are they?
Sales assistant: Well, they were £30, but actually we've got a sale on at the moment, so they're a little cheaper - only £20. So you can save £10!
Customer: Great. I'll take them.
Sales assistant: And would you like me to giftwrap them for you? Customer: How much do you charge for that?
Sales assistant: For £4 we give you a pretty box and your own choice of wrapping paper. Or for £5 you can have our luxury wrapping service, which includes a silver box and silver ribbon. And if you would like a card to write your own personal message, that will be £2 extra.
Customer: Well, it's a special birthday so I'll take the luxury option. But I already have a card, thank you.
Sales assistant: That's fine. I'll do that for you now. And how would you like to pay - cash or card? |
