Conversation 1
Man: Good morning, how can I help you?
Woman: Hello, I'd like some information about your facilities.
Man: OK, well we have a swimming pool, squash courts, a gym and we have a couple of outdoor tennis courts too. You may have seen them on the left as you came in. Now, our website tells you how you can become a member and how much the yearly fee is. Do you want to make a note of the address?
Woman: Oh, yes please. I'll just put it on my phone now.
Man: OK, it's WWW dot getactive dot com. That's G-E-T-A-C-T-l-V-E dot com.
Woman: 'Get active' - is that all one word?
Man: Yes, that's right.
Woman: OK, I've got that. Thanks very much for your help.
Conversation 2
Bank clerk: Good afternoon, can I help you?
Customer: I'd like to open a new account, please.
Bank clerk: Certainly - now, is it a basic account you're looking to open or a savings account?
Customer: A savings account.
Bank clerk: Right, we can complete your application online. I'll just get the form up on screen now. It won't take long. So, I just need a few personal details. Can you give me your full name, please?
Customer: James Clarke.
Bank clerk: Is that Clark with an 'e' or without?
Customer: It's got an 'e' at the end. C-L-A-R-K-E.
Bank clerk: And where do you live?What's your address? Customer: 2 Waddington Road.
Bank clerk: Can you spell that for me?
Customer: That'sW-A-double D-l-N-G-T-O-N Road.
Bank clerk: Is that Waddington with a double D, did you say? Customer: That's right.
Bank clerk: OK, so I just need a little more information about ... |
