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ETS - TOEIC 2020 - Reading (Test 7)


PART 7
Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 147-148 refer to the following notice.

Our Return Pledge

If the products you purchased from Things Galore do not perform to your expectations, please return to our store for an exchange or a refund. Refunds may be issued on full-price purchases only. See Thingsgalore.com/help for details.



147. Where would the notice likely appear?





148. What is suggested about Things Galore?




Questions 149-150 refer to the following text-message chain.

Ed Singh (9:46 A.M.)

Hi Marisa, has David Yuen stopped by your office?

Marisa Viteli (9:48 A.M.)

Not that I know of. I just got here.

Ed Singh (9:49 A.M.)

OK He's having a hard time debugging a program and I told him to ask you to look at it. I hope you don't mind.

Marisa Viteli (9:50 A.M.)

Not at all. He's on the Zandos project, right?

Ed Singh (9:51 A.M.)

Yes, they're building an order-tracking system and it has to be delivered in a few weeks.

Marisa Viteli (9:52 A.M.)

Ah, that's a huge program. I can see why he's having coding problems.



149. For whom do the writers most likely work?





150. At 9:50 a.m., what does Ms. Viteli most likely mean when she writes, “Not at all”?




Questions 151-152 refer to the following e-mail.

From: Outbox <customer_service@outbox.com>
To: Waris Duale <warisduale@mailinsights.com>
Date: September 1
Subject: Store news

  

Great news, Ms. Duale. Outbox, the number one office supply store in the Grindstone River Valley region, has expanded its store on Lakeview Avenue to include an office furniture department. To mark this occasion, members of our rewards club will receive a 20% discount on all office furniture. Additionally, they will earn double rewards points during this sales event. Orders are accepted in all stores as well as on our Web site, www.outbox.com. Use this opportunity to update your business office, and, in the process, save some money and accumulate rewards points. Hurry, offer ends September 30.



151. Why was the e-mail sent?





152. What is indicated about the store on Lakeview Avenue?




Questions 153-155 refer to the following memo.

MEMO

To: All Staff
From: Donaldo Mata, Facilities Supervisor
Date: July 22
Subject: Drilling process

  

As I reported at last week's staff meeting, we are now in the final planning stages for the new addition to our headquarters building. - [1] - . As part of the process, contractors will be drilling holes tomorrow in the north, east, and west sides of the building to do structural analysis. - [2] - . The drilling is expected to take several hours, and the work will be very noisy. I realize that this type of noise can be very distracting to employees who are trying to speak with customers or conduct meetings. - [3] -. I have requested that the contractors begin drilling on the east side, closest to the Customer Service Office, so that drilling can be finished before peak service hours. Please keep windows on all sides of the building shut to minimize the noise and prevent any exhaust fumes from the drilling rig from entering the building.

- [4] - . I will be here all day supervising the process and will be available to answer any questions. I sincerely apologize for the inconvenience.



153. Why are the holes being drilled?





154. What does Mr. Mata ask staff to do tomorrow?





155. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong?
“However, there is little that can be done regarding noise levels.”




Questions 156-158 refer to the following press release.

FOR IMMEDIATE RELEASE

Contact: Pilar Rios, Media Communications, prios@belledevelopment.org

LOS ANGELES (April 18)-California-based Belle Development has entered into an agreement to collaborate with the firm Holden Assets, which is based in London. The companies will Join forces to remodel and transform open spaces in airports, train stations, hotels, and office buildings for retailers. According to Belle spokesperson Irina Carson, "The projects will improve both the experience of customers and the revenue streams of the property owners." During the press conference on Monday, Carson said the two companies bad been so successful when they worked together previously remodeling an airport in Naples, Italy, that they "decided to make it a long-term relationship." The venture begins next month with the redesign of shops and restaurants at a train station in Barcelona.



156. What does the press release announce?





157. The word “spaces” in paragraph 1, line 4, is closest in meaning to





158. Where does the press release indicate a project was completed?




Questions 159-161 refer to the following notice.

Dear Visitors:

Heylin Park is a rugged wilderness site. Our trails are grassy and unpaved, and many contain protruding tree roots, rocks, and stumps. Licensed park rangers will remove fallen debris if a trail becomes impassable, but in order to maintain a healthy habitat for wildlife, the land is otherwise kept in its natural state. To support our efforts, we ask that you please take nothing home with you aside from photographs and memories. Please allow the flowers to grow wild and leave sticks and stones where they are.

If you would like to learn about the different trees, shrubs, and flowers growing in our park, you can join a free ranger-guided hike. These are held every Saturday from 2:00 p.m. to 3:30 p.m. Just add your name to the sign-up sheet at the check-in kiosk, located near the park entrance.

Thank you and enjoy your hike!

Sincerely,

Heylin Park Management



159. What is suggested about Heylin Park?





160. What is prohibited at Heylin Park?





161. What can visitors do at the check-in kiosk?




Questions 162-163 refer to the following article.

Bryson Business Development Network Expands Its Learning Program

(March 14)-Last summer, after offering on-site courses for over ten years, Calgary-based Bryson Business Development Network began offering a different set of workshops for people who have recently started a business. Hundreds of new business owners signed up for the online sessions, which focused on topics such as Web site development, marketing, and advertising. This summer, the company will introduce some new learning opportunities.

"We are excited to announce the launch of a wide variety of in-depth courses led by experts in the field," director Rosa Gonzales said. "To enable everyone to learn more about the courses, we have created a brief video highlighting the main points that will be covered in each course. Customers are invited to view this introductory presentation free of charge on our Web site to help them decide which of our offerings best meet their needs."

Registration and more information are available at www.brysonbdn.ca.



162. What is the purpose of the article?





163. What does Ms. Gonzales encourage people to do?




Questions 164-167 refer to the following online chat discussion.

Live Chat

Ariana Jones (1:18 P.M.):

Hi, Renalto and Janice. How are things coming along with those biogs I asked you to start?

Janice Canto (1 :20 P.M.):

I am thinking of profiling the members of our team of investment advisors.

Ariana Jones (1 :22 P.M.):

Could you give me more details on that?

Janice Canto (1 :24 P.M.):

Well, I want to feature an interview with a different team member every month. I could get a little personal and professional background information, and inquire about the member's views on investment strategies, that sort of thing.

Ariana Jones (1 :25 P.M.):

Nice. Our customers would really like that. What about you, Renalto?

Renalto Pereira (1 :27 P.M.):

I'm thinking of reporting on emerging stock market trends. I've already collected a lot of material about this topic.

Janice Canto (1 :27 P.M.):

Sorry, I have to leave for a meeting in about five minutes.

Ariana Jones (1 :28 P.M.):

Sounds interesting. Do you need assistance with the research?

Renalto Pereira (1:29 P.M.):

Thanks, but Ithink I've got it covered.

Ariana Jones (1 :30 P.M.):

OK, I'd like both of you to get back to me by Monday with your progress on these ideas.



164. In what industry do the participants most likely work?





165. What is suggested about Ms. Jones?





166. What is indicated about Ms. Canto’s blogs?





167. At 1:28 p.m., what does Ms. Jones mean when she writes, “Sounds interesting”?




Questions 168-171 refer to the following meeting minutes.

Corbissin Corporation

  

Minutes of Quarterly Finance Team Meeting
Thursday, 18 October

Present: Lorenzo Abeyta (Chair), Dolores Tengco, Perla Buenatlor, Omar Mayuga, and Cora Odevilas

Absent: Juan Carlos Serapio (attending International Technology Conference)
The meeting was called to order at 10:30 A.M. by Lorenzo Abeyta.
The minutes from the 20 June meeting were approved unanimously.

Financial Summary (presented by Omar Mayuga)

  • Revenue from the last quarter was up by 10 percent.
  • The budget has been approved for the hiring of additional sales personnel and customer service associates.
  • Discussion of the proposed internship program was postponed until more research has been done. Perla Buenaflor will look into this proposal and present a report at the next meeting.
  • The "We AH Tell a Story" marketing campaign is under way. The project features testimonials from small-business owners whose office operations improved after installation of our products.

Announcements
Dolores Tengco confirmed that the launch of our new line of printers and copiers is set for 10 November. There will be commercials on TV and radio, online, and in print media. Stores in Mandaluyong and Taguig are planning full-day events. More information on other sales events in stores will be released soon.

The meeting was adjourned at 11:30 A.M. by Lorenzo Abeyta.



168. What is indicated about the Corbissin Corporation?





169. What is suggested about Mr. Serapio?





170. Who will gather more information on a topic?





171. What will happen in November?




Questions 172-175 refer to the following letter.

Harding Environmental Group

September 6

Jelani Campbell
Norden Water Commission
329 Route 15
Norden City, AZ 86310

  

Dear Mr. Campbell,

I appreciate the Norden Water Commission's interest in my serving as a member of your board of directors. As we discussed, I am currently unable to assume any additional responsibilities. - [1] -. However, I would like to take this opportunity to voice my support for Ms. Lauren Birrell to serve as a board member.

Ms. Birrell, the Director of Development at Harding Environmental Group, began her career here as a water analyst. She was quickly promoted to multiple supervisory roles as her expert knowledge and skills became apparent. - [2] -. For example, a recent research study led by Ms. Birrell found deficiencies with Norden City's water pumping system. - [3] -. She provided guidance on necessary upgrades in a timely and cost-effective manner. The upgraded system, which requires much less maintenance, has saved Norden City thousands of dollars over the past five years.

Additionally, Ms. Birrell has built strong relationships with the Great Valley Watershed, the Norden Department of Environmental Protection, and other government agencies. - [4] -. Ms. Birrell would be an invaluable contributor to your organization.

Should you have any questions, please contact me directly at 928-555-0176.

Sincerely,

Saniya Mathur
President, Harding Environmental Group



172. Why did Ms. Mathur send the letter?





173. What is mentioned about Harding Environmental Group?





174. What is suggested about Norden City’s water system?





175. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong?
“Your organization would benefit from these connections.”




Questions 176-180 refer to the following e-mail and Web page.

To: Hyo-Jung Cho
From: Julian Katz
Date: 14 June
Subject: Information

  

Dear Ms. Cho:

Since you were away last week, you might not yet know all the details of the situation with the Web site. Shannon Gehring, our Web designer, was in the middle of revising the site when a severe thunderstorm hit our area. Our servers were struck by lightning and sustained some damage. While they were being repaired, the museum's Web site was down for two days.

I know you are planning to send an e-mail to members today, asking them to help us meet a fund-raising goal by 30 June, the end of our fiscal year. Our site is back online now, and includes a new comment page that can be used for this fund-raising event. Please let me know if you need additional information.

Sincerely,

Julian Katz
IT Coordinator
Knight Museum of Art

http://www.knightmuseumofart.ca/comments

14 June

Tam such a hig fan of the Knight Museum! Thave heen taking advantage of some of the museum's wonderful programs. The recent series of watercolor painting classes with local artist Leroy Davis was terrific. This experience with watercolors will help me appreciate the museum's current exhibition of Japanese watercolor paintings even more; I'm looking forward to taking a tour of the exhibition next week.

I already contribute as a museum member, but 1just made an additional donation online today after I received a fund-raising e-mail from the museum's director. It was easy to access the Web site, although I had trouble last week. I hope others will support the museum by contributing before the 30 June deadline. The Knight Museum's programming is worth it.

-Brenda Sanz



176. Why did Mr. Katz contact Ms. Cho?





177. In the e-mail, the word “meet” in paragraph 2, line 1, is closest in meaning to





178. Who is Ms. Cho?





179. What is Ms. Sanz eager to do?





180. What does Ms. Sanz suggest in her comment?




Questions 181-185 refer to the following e-mail and invoice.

To: ababin@babinassociates.co.nz
From: f_zhong@zhong.co.nz
Date: 5 March
Subject: Order #45368

  

Dear Ms. Babin,

I'm writing to inform you of several problems regarding my recent order. I have been buying items from your company for years, and my previous orders have never had an error. Therefore, I was very surprised when my latest order arrived. First, the shipment contained only two packs of T-shirts, which is not the amount listed on the invoice. I saw the note about the long-sleeved shirts, but there was no note about the T-shirts.

Additionally, the price for item number 61 is listed in your catalog and on your Web site as $50 per pack, but that was not what I was charged. Can you please look into this matter and give me a call? You can reach me at +64 04 455 5212.

Thanks in advance,

Fai Zhong

From:
Babin and Associates
25 Caledonia Street, Strathmore
Wellington 6022
To:
FaiZhong
Zhong Restaurant and Catering
76 Romeo Street, Thorndon
Wellington 6011

PAYMENT IS DUE UPON RECEIPT OF INVOICE

Order #45368

Item No. Item Descr. Amount Ordered Price per Pack Total Price
32A T-shirts, white with logo, assorted sizes 3 packs $125.00 $375.00
32B*
See note below
Long-sleeved shirts, white with logo, assorted sizes 3 packs $175.00 $525.00
61 Black aprons, limited edition, knee-length 5 packs $60.00 $300.00
118 Black trousers, assorted sizes 2 packs $200.00 $400.00
TOTAL GST Inclusive $1,600.0

* We had only one pack of long-sleeved shirts in stock. We included it with this shipment and will send the others in 7-10 business days. There will be no additional shipping charge for these items.



181. Babin and Associates is most likely what type of business?





182. What is indicated about Mr. Zhong?





183. What does Mr. Zhong request?





184. According to the invoice, what is true about the long-sleeved shirts?





185. What is one problem that Mr. Zhong identifies?




Questions 186-190 refer to the following e-mail, ticket, and schedule.

To: Andrea Williams <a.williams@cardiocentre.co.uk>
From: Samuel Penfold <s.penfold@cardiocentre.co.uk>
Date: 2 August
Subject: Re: Cardiology conference

  

Dear Dr. Williams,

Yes, I will be going to the cardiology conference, and I am looking forward to it. Unfortunately, I will not be able to travel there with you because I am seeing patients until 3 P.M. on 5 August. I will have to miss the first day's sessions, but I will be on-site that evening and for the next two days.

Maybe we can have dinner together one evening? Evrim Turgut was telling me about your research together into diagnostic imaging technologies, and I would love the chance to discuss it with you.

Let me know when you will be free.

All best,

Samuel Penfold, MD

NTSRail

Reservation 4JK5 4RN5 4XW8
Class
STANDARD
Adult
ONE
Passenger
ANDREA WILLIAMS
From
LANCASTER
Train Number
EX111
Return Trip
NOT INCLUDED
To
MANCHESTER
Price
£18.00
Date
5 AUGUST
Seat Number
NONE ASSIGNED
Fare
ADVANCE PURCHASE
Printed on 1 August

Train Schedule-NTS Rail
Lancaster to Manchester

Train Number Dep. Time Duration Arrival Time Price
EX111 7:00 A.M. 55 min 7:55 A.M. £20.00
RN902 8:30 A.M. 1h 01min 9:31 A.M. £20.00
EX224 10:15 A.M. 1h 15min 11:30 A.M. £18.00
RN516 12:30 P.M. 1h 25min 1:55 P.M. £18.00
EX670 2:00 P.M. 1h 35min 3:35 P.M. £18.00
RN823 4:45 P.M. 1h 05min 5:50 P.M. £20.00

Purchasing tickets online at https://www.ntsrail.co.uk more than 24 hours before your trip entitles you to a 10 percent discount off the above-listed fares. Full-price tickets are available at all NTS Rail kiosks.



186. Who most likely is Evrim Turgut?





187. What does the ticket indicate about Dr. Williams’ trip?





188. Based on his availability, what train will Dr. Penfold most likely take?





189. What is suggested about Dr. Williams?





190. According to the schedule, what is true about the train trips?




Questions 191-195 refer to the following article, e-mail, and form.

Community Project to Showcase Pottersville Artists

  

By Laurence du Bois

POTTERSVILLE (May 21)-At the opening of this year's Small Business Fair in Pottersville Central Park yesterday, the Pottersville Chamber of Commerce announced Images of Success, a community initiative that seeks to promote Pottersville businesses by way of public art. Through the project, local artists will work with area business owners to create original murals on storefronts throughout the city.

To apply, business owners must submit a description of their business's role in the community and document that their business has been in its current location for at least two years. Artists interested in participating must complete an application in which they describe their connection to Pottersville and submit samples of their own original artwork.

Both business owners and artists should submit applications to Timothy Freel at tfreel@pottersvillecoc.gov by June 15. The city will reimburse artists for approved supplies up to a limit of $150.

To: Timothy Freel
From: Haruka Goto
Date: June 24
Subject: Images of Success inquiry
Attachment: 📎 Draft #2

  

Dear Mr. Freel,

It was a pleasure meeting with you earlier this week at Jam Cafe to talk about the design for the Images of Success mural project. I hadn't been to Jam Cafe since it reopened, and it was great to see the finished renovations. In fact, the owner of the cafe recently bought one of my paintings to display in the cafe.

As you suggested, I have adjusted the color scheme to include only the colors from Jam Cafe's interior. Please let me know as soon as possible whether you would like me to make additional changes.

Best,

Haruka Goto

Pottersville Chamber of Commerce Reimbursement Form

Complete the entire form and attach a record of the purchase. Allow two weeks for processing.

Name: Haruka Goto
Date: June 25
Event: Images of Success

Description:

Supplies purchased at Pottersville Art Supply for Images of Success mural project. Copy of receipt dated June 24 attached

Product Unit Price Quantity Total Price
Soft green spray paint, 18 oz. can $11.99 2 $23.98
Emerald green paint, ½ gallon $18.99 1 $18.99
Forest green paint, 1 gallon $34.99 1 $34.99
Set of paintbrushes $24.99 1 $24.99
Total (including tax) $111.14

Approved by: T.Freel | Approval Date: July 3



191. According to the article, where will artists display their work?





192. What is the purpose of the e-mail?





193. What is indicated about the supplies Ms. Goto purchased?





194. What needs to be included with the form?





195. What is most likely true about Jam Cafe?




Questions 196-200 refer to the following Web page, e-mail, and article.

http://www.jaqgarza.com

News | Videos | Photos | Biography | Send a Message

Jacqueline Garza, better known as Jag, was born and raised in Austin, Texas. As a child, Ms. Garza loved lo dance and play sports. She particularly excelled at basketball and, following her high school graduation, she was offered a professional contract with the local Austin team. However, she chose to pursue a university degree in economics instead. After completing her degree, Ms. Garza admitted she was still happiest playing basketball, and finally joined the Austin team.

Ms. Garza is known for her skill and speed as well as her kindness and team spirit. Off the court, she founded an organization called Reading is a Breeze. This organization provides resources to libraries that receive limited funding for print and audio books, young-adult periodicals, and digital reading devices. It even provides glasses to children whose parents have difficulty purchasing them on their own.

To: Henri Delon <hdelon@bonvue.ca>
From: Anita Wyatt <awyatt@bonvue.ca>
Subject: Celebrity spokesperson
Date: 18 March

  

Dear Henri:

As promised, I researched a possible celebrity endorser to work with us on the expansion into the United States market. Jacqueline Garza is a professional basketball player from Austin, Texas, with an interesting background. Her nonprofit foundation, which focuses on children's literacy, has a natural connection to our products at Bonvue. You can learn more about her by visiting her Web site, www.jaqgarza.com. If you approve of the idea, I will try to connect with her agent to negotiate her compensation.

I also spoke with Mr. Roy this morning. He says that because the publicity campaign has been temporarily delayed, Marketing does not need us to have the spokesperson lined up until June.

Best,

Anita

Bonvue Expands into the U.S.

  

Austin (May 11)-Bonvue, the French designer eyewear company, has announced its entry into the United States market. Austin-based basketball star Jacqueline "Jag" Garza has signed up as the company's celebrity endorser. A video clip featuring Ms. Garza announcing the collaboration was released on Monday, and a full line of advertisements will be rolled out next week.

Founded and headquartered in Paris, the eyewear company is currently under the direction of CEO Martin Oliveira. Bonvue expanded into Canadian retail stores eight years ago in Ottawa. The company's popular eyeglasses and sunglasses will now be sold at stores across the U.S.



196. According to the Web page, what did Ms. Garza receive before joining a professional team?





197. Why does Ms. Wyatt consider Ms. Garza a suitable celebrity endorser?





198. What does the e-mail suggest about Mr. Roy?





199. What is indicated about Ms. Garza?





200. What information about Bonvue is included in the article?




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