Questions 147-148 refer to the following memo. MEMO To: All Staff
From: Amaya Sodhi
Subject: Online Portal
Date: 22 August The online portal is now up and running. To use it, patients must first obtain an activation number from a staff member here. Patients will then be able to register to access their records, get lab results, and book appointments. We had also planned to launch a payment option within the portal. However, the Web developers are still dealing with issues with the billing system. As a result, that part of the system will be implemented at a later time. It will take some time for all of us to learn how to work with the portal. If you have any questions, please contact Marie at extension 244. |
147. Where most likely does Ms. Sodhi work?
148. What has been delayed?
Questions 149-150 refer to the following form. Welcome to the
Mirjana Springs Hotel
in Dubrovnik. The network password for complimentary Web access is "Mirjanawifi." It is offered throughout the hotel. For hotel-related requests, please contact the front desk. For information on local attractions and tourist excursions, please see Ms. Novak in our recreation office. We hope you enjoy your stay! | Room #: 1296 | Check-in: May 23 | | Guest: Devon Tolga | Checkout: May 25 | | Clerk: Malina Babic | Arrival time: 8:23 P.M. | |
149. What is indicated about Internet access at the Mirjana Springs Hotel?
150. What is indicated about Ms. Novak?
Questions 151-152 refer to the following advertisement. Mini-pure: Portable Air Purifier Mountain Clear Air, a leader in air purifying devices, introduces Mini-pure, the first portable air purifier of its kind. Developed by leading environmentalists and engineers, Mini-pure cleans air by using negative ions! Plus, it’s small and convenient, so you can take it with you wherever you go. - Environmentally friendly and effective
- Fits easily into a purse or briefcase
- Reduces pollutants and allergens
- Charges quickly with any standard phone charger
- For use at home, in the office, or anywhere
Find out more at Minipureairclean.com. |
151. For whom is the advertisement most likely intended?
152. What is NOT indicated about the air purifier?
Questions 153-154 refer to the following text-message chain. Jim Szymanski (9:42 A.M.) Bev, I want to give you a heads-up. There's a broken water valve at the Eastbury Student Apartments. The water there will be shut off for 2 hours. Bev Munoz (9:43 A.M.) No problem. We can wash our hands at the Carlton Apartments after we finish this job. Jim Szymanski (9:44 A.M.) Right. We'll be doing the same thing this morning as we did last time. We'll enter each apartment unit and vacuum out the filter in the wall air conditioner. Any filter that looks too dusty should be replaced. Also, we should clear out debris from the vents. Bev Munoz (9:46 A.M.) Got it. Will all the apartments be unoccupied? Jim Szymanski (9:47 A.M.) The students are on school holiday. But you may want to knock on the doors just in case. Bev Munoz (9:48 A.M.) OK. I can handle Building A because I'm parked nearby. You could work on Building B. The work will go more quickly that way, and we'll have time for an afternoon lunch break. Jim Szymanski (9:49 A.M.) Exactly. Let me know if you need anything else this morning. |
153. What will Mr. Szymanski and Ms. Munoz do this morning?
154. At 9:47 a.m., what does Mr. Szymanski imply when he writes, “The students are on school holiday”?
Questions 155-157 refer to the following e-mail. To: Larisa M. Lee
From: Minnich Furniture
Subject: Furniture Sale Ends Friday
Date: Wednesday, 28 August Minnich Furniture Seasonal Sale! Last three days for up to 50% savings. Shop for: Sectionals | Sofas | Lamps | Bedroom sets | Over 1,000 items on sale. Hurry! Inventory is going fast!
Shop online at www.minnichfurniture.com - Limited quantities of certain items are available. Limit 2 sale items per customer.
- Offer applies to Internet orders only. Additional cost for shipping.
- Returns must be initiated within 30 days.
- See Web site for full details and photos of all offerings.
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155. Who most likely is Ms. Lee?
156. How can purchases be made from Minnich Furniture?
157. What is indicated in the e-mail?
Questions 158-161 refer to the following letter Johan Krueger
Xolani Publishing
291 Waring Road
Pretoria 0002 South Africa 16 June Nadja Abdi, Office Manager
64 Kenda Avenue
Nairobi 00606 Kenya Dear Ms. Abdi, Thank you for requesting a free trial issue of Modern Style Magazine. Enclosed is your complimentary issue. Businesses like yours benefit greatly from our magazine service. Did you know that patients typically wait up to twenty minutes before their checkup or cleaning? Having magazines to read helps the wait time pass quickly. Ready to order a full subscription? Return the enclosed card and get 20 percent off the newsstand price. As a bonus, we will include a copy of our annual review issue at no extra charge. Sincerely,
Johan Krueger, Xolani Publishing PS. We publish magazines for a variety of readers -worldwide, including popular titles such as Sports Today, Home Repair Journal, and Budget Traveler Monthly. As a business, you can request a complimentary trial issue of any title in our catalogue. Just visit our Web site today! |
158. What type of business does Ms. Abdi most likely manage?
159. The word “pass” in paragraph 1, line 4, is closest in meaning to
160. What is indicated about Xolani Publishing?
161. What is NOT offered to Ms. Abdi in the letter?
Questions 162-165 refer to the following press release, FOR IMMEDIATE RELEASE Contact: Roberto Barboza
351 922 555 965 LISBON (18 June)—This year’s International Candy Conference will be held in Lisbon, Portugal, at the Vil de Maitros Convention Center near the Bibb Bubblegum factory. Thousands of candy industry specialists from around the world are expected to attend the event on 8-10 September. — [1] —. Amanda Bibb, CEO of Bibb Bubblegum, takes the chewing gum industry very seriously. — [2] —. As the company’s fourth-generation CEO, she proudly shares, “My family is excited to sponsor this event and thrilled to be the first chewing gum company ever to host the International Candy Conference!” Ms. Bibb is also especially pleased that the candy conference will be in Portugal this year. — [3] —. “Bibb Bubblegum started with a tiny shop near Lisbon. While our main factory is local, we now sell our gum in seven countries. We hope this event will bring attention and revenue to our community as well as to the international bubblegum market.” For more information about the International Candy Conference and for tours of the Bibb Bubblegum factory, contact Roberto Barboza at 351 922 555 965 or visit www.BibbBubblegum.com. — [4] —. |
162. What is the main purpose of the press release?
163. What is indicated about the Bibb Bubblegum company?
164. Who most likely is Mr. Barboza?
165. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong?
“That number now will likely include many gum manufacturers, as Bibb Bubblegum will host this year’s event.”
Questions 166-168 refer to the following notice, Your upgraded Impala card is in the mail! At Impala Credit Union, your safety and convenience are paramount. That is why we are introducing contactless technology for all our member credit and debit cards. With this new development, you will no longer have to swipe or insert your card in a chip reader at checkout. In fact, you will not even need to remove your card from a physical wallet; simply hold it near a point of sale for it to be read! There are a few important things to keep in mind. First, your current card will be deactivated on October 31. You may continue to use it until that time. Second, the upgraded card may arrive before your current one expires. Once you activate the new card, the old one will automatically be deactivated and no longer be valid for use. You will need to manually activate your new card by following the instructions on the attached sticker. Third, your contactless technology card will have a new card number, expiration date, and security number. When activating, you will be prompted to choose a PIN (personal identification number). The PIN from your current card will not automatically transfer over. Be sure to update your card on file for all preferred online retailers and app subscriptions to ensure continued access. We hope that you enjoy your new card. For any questions regarding your contactless technology Impala card, feel free to contact customer service at 1-610-555-0168. |
166. What is the purpose of the notice?
167. What is indicated about the new Impala card?
168. What do customers need to do when activating their new card?
Questions 169-172 refer to the following online chat Frieda Jung (9:16 A.M.) I have to be out of the office starting on Wednesday until next Monday. I need to present a funding request at the regional legislature office. Would you both feel comfortable giving the presentation about the new Riverwalk to the urban development committee on Friday? Cassie Alswith (9:18 A.M.) I think we could handle that. Right, Austin? Austin Everett (9:20 A.M.) Definitely. I'm not sure how available you will be, Ms. Jung, but we could send you an overview of the presentation on Thursday if you'd like. Frieda Jung (9:22 A.M.) I don't think that's necessary. Please be sure to highlight the revenue that we think will be brought into the region by the new businesses, as well as the positive environmental impacts our research group noted. Austin Everett (9:23 A.M.) Got it. We will make sure to do that. Cassie Alswith (9:25 A.M.) Would it be okay if I submit the weekly progress report on Monday instead of Friday? That way I'll have a little more time to prepare for the presentation. Frieda Jung (9:26 A.M.) Yes, that's a good idea. Cassie Alswith (9:26 A.M.) Great. Thank you! Frieda Jung (9:27 A.M.) I might not respond to e-mail as frequently while I'm gone, but feel free to call me or text me if there's anything urgent that comes up. |
169. Why will Ms. Jung be out of the office?
170. At 9:22 a.m., what does Ms. Jung most likely mean when she writes, “I don’t think that’s necessary”?
171. What is indicated about the Riverwalk?
172. What is suggested about Ms. Alswith’s report?
Questions 173-175 refer to the following letter. Westmouth Financial Services
1311 Paul Street
Exeter EX8 9YJ, United Kingdom 14 July
Dear Ms. Tartal, I am writing to notify you of some upcoming changes regarding your retirement investment account at Westmouth Financial. — [1] —. Firstly, as you may already know, your primary financial services advisor, Felix Reardon, is retiring next month. — [2] —. I have over fifteen years of experience working in personal finance and have worked at Westmouth Financial for three of those years, helping over 25 clients meet their retirement goals through savvy financial planning. I am excited to help you continue this journey. Secondly, I would like to schedule a time to meet or talk with you about your current portfolio. — [3] —. We could meet in person or just have a simple phone or video chat, but it would be good for us to touch base to plan your investment strategy for the next ten years as you are nearing your retirement. Along those lines, I specifically wanted to see if you were interested in shifting some of your funds into more stable assets like bonds and annuities. — [4] —. 1 usually recommend shifting into these safer options as you get closer to retirement. Please feel free to call me or send an e-mail so we can arrange a time to talk. Thanks, and I look forward to speaking more. Sincerely, Rita Hidayat, Account Manager |
173. What is indicated about Ms. Hidayat?
174. What is suggested about Ms. Tartars financial portfolio?
175. In which of the positions marked [1], [2], [3] and [4] does the following sentence best belong?
“Therefore, I will be taking over the management of your account.”
Questions 176-180 refer to the following article and survey, New Home for Theatre Group AUCKLAND (11 July)—The south end of Darby Street is dominated by the imposing Victorian building that formerly held the main branch of Pacific Trade Bank. That building is now the home of the Cornata Theatre Company. After a grand-opening ceremony on Tuesday, tours of the new theatre were given to attendees. The debut show is Relax, a comedy by Mi-Sun Yeo about a popular tourist site. Performances are scheduled to begin on Saturday, 16 July, and run until the end of the month. According to Noah Larkins, the artistic director of the Cornata Theatre Company, “talk-backs” will immediately follow every performance. Talk-backs allow the director and cast members to share their thoughts about the play, and audience members can ask them questions. “We want to be part of the artistic communities in both Auckland and the larger community around us,” said Mr. Larkins. The building houses a main stage theatre that seats approximately 325 people and a smaller studio theatre upstairs. The company will also offer acting classes for children and adults. For more information or to buy tickets, visit the company’s Web page at www.cornatatheatre.nz. | Thank you for attending Relax. Please take a few moments to tell us about your experience. Name and e-mail address: Julia Cruz <jcruz@northwing.nz> 1. How would you rate the performance you saw?
Excellent X Good__ Fair___ Did not enjoy__ 2. How would you rate your overall theatre experience?
Excellent__ Good X Fair__ Did not enjoy__ 3. How did you hear about us? (Check all that apply.)
Print advertisement X Social media X Television__ E-mail___ Comments: The play was a fascinating story, and the acting was brilliant. I'm delighted to be a subscribing member of the theatre this season. If all the shows are this good, I'll be very happy. There did seem to be a problem with the concession stand. There was a long line for food and drinks, and it did not move very quickly. |
176. What is the purpose of the article?
177. Who is Ms. Yeo?
178. What does the article mention about the building on Darby Street?
179. What is suggested about Ms. Cruz?
180. What does Ms. Cruz indicate in the survey?
Questions 181-185 refer to the following instructions and form- Blendora Coffee
Item 16: Creamy Vanilla Blendelicious | Steps | | | 1. Pour espresso | Use dark roast or decaf. For small drinks, add 1 shot. For medium drinks, add 2 shots. For large drinks, add 3 shots. | | 2. Pour milk | For regular drinks, use whole milk. When customers request a light drink, use nonfat milk. | | 3. Add flavor | Use vanilla powder. For small drinks, add 2 scoops. For medium drinks, add 3 scoops. For large drinks, add 4 scoops. | | 4. Add ice | Use the markings on the ice scoop for small, medium, and large drinks. | | 5. Blend | Press the orange button on the blender. The texture should be creamy. | | 6. Finish and serve | Pour into a plastic cup. For regular drinks, top with whipped cream and use a domed lid. For light drinks, do not top with whipped cream and use a flat lid. | | 7. Clean up | Rinse blender cover and metal blender cup. Wipe the counter. | | Blendora Coffee Barista Training Trainee: Matt Molinelli
Trainer: KunikoOsawa
Date: June 17 Drink: Creamy Vanilla Blendelicious (Light) Size: ⬜ Small ☒ Medium ⬜ Large Rate the quality of the finished beverage.
⬜ Perfect ⬜ Very Good ☒ Good ⬜ Acceptable ⬜ Unacceptable What errors did the trainee make?
Mr. Molinelli measured correctly for a medium beverage, and he used nonfat milk. However, he did everything else according to the regular recipe, not the light one. Comments: Mr. Molinelli was adept at using his hands, and he kept a smile on his face. Once he memorizes the recipes, he will be an excellent barista. |
181. Who are the instructions meant for?
182. According to the instructions, what is true of the Creamy Vanilla Blendelicious?
183. How many scoops of vanilla powder did Mr. Molinelli use?
184. What did Mr. Molinelli do wrong?
185. What does Ms. Osawa suggest about Mr. Molinelli in the form?
Questions 186-190 refer to the following online profile and e-mails. Dialed-ln: The Web Site for Professional Connections Quentin Rines
Dialed-ln Code number: 04404782 | Position wanted:
Director of Commercial Lending | Experience:
Assistant Manager, Commercial Lending
First Bank of Barbados
Three years, three months (present position) Loan Officer
First Bank of Barbados
Three years, eight months Teller
First Bank of Barbados
1 year, two months | To: Quentin Rines <qrines@islandlink.bb>
From: Rozella Huy <rozella.huy@ventana.com>
Date:14 November
Subject: Job offer Dear Mr. Rines: On behalf of all staff here at Ventana Bank, I want to say how pleased we were to meet you last week. We appreciate that you were able to spend so much time with us discussing your background and plans for the future. We are pleased to offer you the position of director of commercial lending. The position will be based in our George Town location on the Cayman Islands. Should you accept the position, you will receive the pay and benefits described during the interview process, as well as a relocation reimbursement of USD $ 1,000. Please let us know whether you accept the offer by 29 November and inform us of your preferred start date. We hope to have the position filled by mid-December. Congratulations on being selected. We look forward to welcoming you to our team. Sincerely, Rozella Huy
President, Ventana Bank | To: Tomas Melville <tmelville@homenetwork.bt>
From: Quentin Rines <qrines@islandlink.bb>
Date: 14 November
Subject: New position Mr. Melville, I just received the job offer from Ventana Bank that we discussed on Monday. They are meeting my salary request and offering me money for relocating too. This has been my goal ever since you hired me as a teller, right out of college. But now that I have been offered my dream job, I am having doubts. The new location seems so far away. I would rarely get to see my parents and my siblings. I would welcome your help in this matter. Could we get together in the next few days for lunch or coffee? As you know, I have always valued your input, and I have missed our lunchtime conversations since you retired. Quentin |
186. According to the online profile, what is Mr. Rines’s current job?
187. What is indicated about Mr. Rines in the first e-mail?
188. What is Mr. Rines’s concern about the position?
189. According to the second e-mail, why does Mr. Rines want to meet with Mr. Melville?
190. What is suggested about Mr. Melville?
Questions 191-195 refer to the following process chart, letter, and product chart. The Mayan Joy Cocoa Process
From our organic fields to your kitchen table! ⟶ | 1. We plant and cultivate the seeds following ancient traditions. | 2. We dry, clean, and prepare the seeds naturally. | 3. We toast the cocoa beans and remove the shells by hand. | 4. We grind the shelled beans to produce 100% pure cocoa powder. | 5. You enjoy our Mexican cocoa, a rich, sensational, delicious superfood! | | Mayan Joy Cocoa
Av Tulum Plaza Galerias
Cancun, Quintana Roo 97655
Mexico March 24 James Grigio
39 Lansford Lane
Valley Falls, Kansas 66088
United States Mayan Joy Cocoa Representative: When I was recently in Mexico, I purchased a block of your fine cocoa. It was the best I ever had! I did some research on your products, and I was very impressed with your process. I especially appreciate that your workers take care to remove the shells from the beans by hand. I would like to purchase some more to make my own chocolates at home. Please send me information and pricing. I would prefer to purchase a one-pound block of pure, unsweetened Yucatan cocoa. I will be sweetening the candy myself, so I am not looking for sweetened cocoa. Thank you. James Grigio | Mayan Joy Cocoa Products Chart | House Blend | Artisan Block | Block Gift | Mountain Bag | | Half-pound bag $25 | 1 pound $40 | 2 pounds $98 | 1 pound $65 | | Item: D-23 | Item: C-100 | Item: C-200 | Item: M-42 | | Rich, bittersweet, blended powder | Pure cocoa from the Yucatan | Pure cocoa from the Yucatan | Mountain grown in the highlands of Guatemala | | Ready for making steamy, frothy, hot drinks | Perfect for drinks, cooking, baking, and confections | Beautifully displayed in a handcrafted wooden gift box | Unsweetened cocoa in bag designed with artwork from Guatemala | | Cocoa, white and brown sugar, cinnamon, ancho, allspice, anise, and cayenne | 100% pure cocoa in block form | 100% pure cocoa in block form | 100% pure cocoa in block form | |
191. Based on the process chart, what is done to the seeds immediately after they are cultivated?
192. What does Mr. Grigio indicate in the letter?
193. What step in Mayan Joy Cocoa’s process does Mr. Grigio praise?
194. What is true about the Mayan Joy Block Gift?
195. What product will Mr. Grigio most likely purchase?
Questions 196-200 refer to the following report, coupon, and receipt. Customer Survey Feedback Report Generated for: Floorsy, Inc.
Conducted by: Gwyneth Gupta
Medallion Marketing Consultants : Completely Unsatisfied
: Somewhat Unsatisfied
: Neutral
: Somewhat Satisfied
: Very Satisfied | | | | | | | Overall customer experience | □ | □ | ■ | □ | □ | | Customer service | □ | ■ | □ | □ | □ | | Product options | □ | □ | ■ | □ | □ | | Product value | □ | □ | □ | ■ | □ | | Web site organization | □ | □ | □ | □ | ■ | Comments: The results of Medallion's survey are compiled above. We had 923 responses. There are several areas where Floorsy could improve its services to grow the business. First, customers had issues getting adequate customer service—this was due to slow e-mail response times, especially when making changes to orders. Medallion recommends investing in a chat window for the Web site and training customer representatives to use it. Customers enjoyed the Web site, and the chat feature would allow customers to get immediate service. One general comment stood out regarding product options. Customers appreciated the wide variety of low-pile carpets with short fibers. They appreciated their high durability for areas where people frequently walk. However, they were also interested in thicker shag rugs for lounge areas like living rooms. | Floorsy Discount Coupon Thank you for responding to our customer survey! As a reward for your support, get 20% off your next online purchase from May 1 to 31! Enter the code REWARD20 at checkout. Note: Floorsy.com offers free shipping and handling on all orders. | Thank You For Your Order Dear Mr. Lindsay, Thank you for your phone order. The following items from your order #104850 have been delivered. | Hendesia Low-Pile Rug in Ruby Red (6x9) | x 1 | $180.00 | | Verenia Shag Rug in Blue (6 x 9) | xl | $250.00 | | Subtotal | $430.00 | | Discount | $86.00 (Code: REWARD20) | | Total | $344.00 | | Paid in full | As a growing business, we take all reviews and comments seriously. Please visit www.floorsy.com/comments to submit a review, and receive 10% off your next purchase. If you need assistance with your purchase, please e-mail customerservice@floorsy.com. |
196. What is indicated in the report?
197. What is one recommendation Ms. Gupta makes in the report?
198. According to the coupon, what is true about Floorsy?
199. What can be concluded about Floorsy?
200. What is most likely true about Mr. Lindsay?
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