Questions 147-148 refer to the following invoice. Oma Jean's Cakes Customer Name: Robert Palomino Customer Phone: (704) 555-0189 Date of Order: October 26 Date of Delivery: October 28 Delivery: Grand Uptown Hotel Delivery by: Renu Bhatti Two kg chocolate cake (round) | $75.00 | Chocolate icing | free | Strawberry filling | $20.00 | Message on cake: "Congratulations on your retirement, Mary Ellen!" | free | Special instructions: Decorate cake with yellow icing flowers | $15.00 | Delivery Fee | $15.00 | Grand Total | $125.00 | |
147. According to the invoice, what was purchased?
148. According to the invoice, who most likely is Ms. Bhatti?
Questions 149-150 refer to the following text-message chain. Greg Pfaff (1:17 P.M.) Hi Jessa. I'm running a bit late for our 2:00 P.M. appointment to troubleshoot the problem with your desktop computer. I should arrive around 2:20 P.M. Jessa Kim (1:18 P.M.) That's fine. I hope you can fix it. I depend on that desktop for my online craft supply business. Greg Pfaff (1:19 P.M.) I know. It may just need a tune-up. My assistant, Kevin Mulford, will be with me too. He may help you out in the future while I work on a maintenance project at a local data center. Jessa Kim (1:20 P.M.) That's good to know. Greg Pfaff (1:21 P.M.) Good. That's it, then. Jessa Kim (1:22 P.M.) All right. See you when you get here. |
149. Who most likely is Mr. Pfaff?
150. At 1:20 p.m., what does Ms. Kim most likely mean when she writes, “That’s good to know”?
Questions 151 -152 refer to the following product review. As my company's regional training manager, I am often making presentations to groups of people and rarely in the same place. I needed a portable projector to display what's on my computer screen, and the Veruvatron 800 is perfect because it is slim and light. I did quite a bit of research comparing different brands in terms of image resolution and other specifications. Many were comparable in terms of those specifications, but the Veruvatron 800 is especially easy to bring to all my presentations, and that is ultimately why I chose this one. One flaw is that both the power cord and the VGA cord are surprisingly short. I have needed to use an extension cord pretty much every time I use it, so be prepared to do the same. - Horace Offerman |
151. Why did Mr. Offerman choose one projector over others?
152. What does Mr. Offerman warn readers about?
Questions 153-154 refer to the following e-mail. To: Demetri Owens Cc: Theodore Scott, Halina Kibera From: Janice Kovack Date: January 10 Subject: Next interview Dear Mr. Owens, It was great to speak to you about the security systems manager position. I am pleased to report that 1 would like you to move on to the next level of interviews. You will speak with the director of security, Mr. Scott, and his assistant, Ms. Kibera. I will send another e-mail before the meeting with instructions on how to join the virtual conference call. Meeting date/time: January 12 at 2:30 P.M. Eastern Standard Time Please confirm that you can make the conference call. Sincerely, J. Kovack Human Relations Agent |
153. What is the purpose of the e-mail?
154. Who is Mr. Scott?
Questions 155-157 refer to the following e-mail. To: board@sunnervalleyalliance.org From: kathleen.huff@sunnervalleyalliance.org Date: Tuesday, August 17 Subject: Sunner Planning Commission meeting Dear Board Members, I am preparing to speak at the upcoming Sunner Planning Commission meeting and will be creating a slideshow to accompany my presentation. I have some great data to reinforce my points, but I think it will be easier for people to understand if the information is presented visually. Is anybody interested in helping me develop the visual component of my presentation? Some pie charts and diagrams would make a big impact in the slideshow. The goal is to present the advantages and disadvantages of the three proposals for using the Holt property in northeast Sunner Valley. I am hoping that the commission accepts Ken Jansen’s offer to buy the property, which is next to his land. He would expand his orchard and this would help maintain the rural nature of northern Sunner Valley. The speaker sign-up guidelines state that I will need to submit my presentation materials before the agenda gets posted online, but they do not specify when this will happen. I will call today to find out more details. Kathleen Huff |
155. What is the purpose of the e-mail?
156. What does Ms. Huff hope the planning commission will do?
157. What will Ms. Huff confirm?
Questions 158-160 refer to the following estimate. Waypave Ha rd scapes The Finest in Residential Driveways, Walls, and Patios ESTIMATE: #20987 DATE: 09/28 TOTAL AMOUNT: $4,000 PREPARED FOR Lurene Toyo 23000 S Henry Street Fairville, GA 30013 JOB DESCRIPTION Remove grass and old concrete patio behind the house. Lay a cement foundation for the new patio. Install Tropical Sunset tiles per client’s approved plan. MATERIALS | RATE | QUANTITY | AMOUNT | Cement | $50 per bag | 5 | $250 | Tropical Sunset tiles | $3 each | 500 | $1,500 | Delivery of materials | $350 | Disposal of debris | $150 | Labor | $1,750 | TOTAL | $4,000 | TERMS $2,000 due upon signing of contract $2,000 due upon completion of project Payable by credit card, check, or bank transfer This estimate serves as your contract. Please sign and return this document to estimates@waypavehardscapes.com. |
158. For what type of work was the estimate created?
159. What most likely happened before Waypave provided the estimate?
160. How much will Ms. Toyo owe when she signs the contract?
Questions 161-163 refer to the following e-mail. To: Quynh La Tran <tqla@tevanto.vn> From: Customercare@shoppedesjeans.fr Date: September 22 Re: Order #93887 Dear Ms. Tran: Thank you for contacting Shoppe des Jeans Customer Care about order #93887. I am sorry you are not happy with your purchase. — [1] —. The product you ordered. Women’s Stretch Jeans size 36 in midnight blue, is one of our best-selling women’s styles. In order to get the dark blue color that makes these jeans such a standout, the fabric is dyed twice to deepen the color of the denim. — [2] —. The item’s label clearly states that some dye may rub off on light-colored fabric or upholstery until the product has been washed several times. — [3] —. It also suggests washing the jeans with dark colors only, as the dye may run in the wash. It is unfortunate that you did not see these warnings and that your sofa has become discolored as a result. — [4] —. Our goal at Shoppe des Jeans is 100% customer satisfaction with every purchase. This kind of situation, however, is not covered under our customer service guarantee, since the issue with the dye is addressed on the product’s label. I suggest you try treating the sofa with baking soda, followed by upholstery cleaner. Regards, Bertine Olivier Customer Care Representative, Shoppe des Jeans |
161. Why did Ms. Tran contact Shoppe des Jeans Customer Care?
162. How does Ms. Olivier help Ms. Tran?
163. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? “Each pair of jeans comes with a large label displaying the care instructions.”
Questions 164-167 refer to the following brochure. Lado Shopping Center Rebbly Development is pleased to announce the approval of a new project, the Lado Shopping Center in Springfield. This rapidly expanding city is conveniently located near the capital, and Lado Shopping Center is set to deliver an excellent shopping experience for all. We expect to finish construction next year. Property Highlights - 150,000 square feet of retail and office space
- $25 per square foot (ground floor)
- $20 per square foot (upper floors)
- Space available for lease or rent
- Space can be custom-built in consultation with Rebbly Development
| Area Attractions - Located near the aquarium, several parks, and the river
- Two major access roads: Hemley Boulevard and Route 82, with additional connection to Highway 35 to be completed in five years
- 4,000 new homes to be built in Springfield within three years
- Nearby parking structure with ports for electric vehicles to be completed within two years
- Movie theaters, amusement park, and other attractions nearby
| |
164. What is indicated about the new property?
165. The word “deliver” in paragraph 1, line 3, is closest in meaning to
166. What is indicated about Springfield?
167. When will the connection to Highway 35 be completed?
Questions 168-171 refer to the fdllowing texVmessage chain. Jack Eiling (10:35 A.M.) Hi, everyone. Would anyone be able to come into the shop to work tonight? Kelly is having car problems and can't work her shift. Emily Chin (10:37 A.M.) I can't, sorry. But aren't Maria and Koji also working? Don't we usually have two people in the evenings? Jack Eiling (10:39 A.M.) Yes, we usually have two people, and those two are working tonight. But we are having our special promotion, giving away samples of our new ice cream flavors. 1 need a third person to help with that. Emily Chin (10:40 A.M.) I'm attending a birthday party this afternoon, so I can't do it. Cameron Stein (10:42 A.M.) I could stay on after my day shift is over. Emily Chin (10:43 A.M.) Actually, I could work 6-9 P.M. if you don't want to stay. My party is only a few hours. What do you think? Cameron Stein (10:44 A.M.) Well, I could really use the overtime hours. Emily Chin (10:45 A.M.) OK. Jack Eiling (10:46 A.M.) Thanks, Cameron! |
168. Why does Mr. Eiling start the text-message chain?
169. What is happening at the shop tonight?
170. Where is Ms. Chin going today?
171. At 10:44 a.m., what does Mr. Stein most likely mean when he writes, “Well, I could really use the overtime hours”?
Questions 172-175 refer to the following summary of a report. Kiame Tire Factory Productivity Report Preparer: Wilma Najjar, Systems Engineer Date of review: April 10 Reason for review: Quarterly inspection Summary: I have completed my inspection of all equipment and machinery at the plant. — [1] —. The main components of the production line are running as expected. These components include mixers, rollers, and the textile production system. — [2] —. The rotating drums for assembling the tires that were added last quarter have also been functioning as expected. Finally, the molds for the tire treads are beginning to show some signs of wear. Employees have flagged these molds, and the molds will be removed from the production line. Recommendations: Purchasing new replacement molds is the top priority. See the report in the section dedicated to tire molds for details. — [3] —. Finally, as the Kiame plant increases its production, adding more mixers will be crucial to making more tires. The company must decide at that point whether to purchase newer mixer models or to upgrade those that we are currently using. — [4] —. However, replacing the older mixers will speed up production, which will likely outweigh any additional cost. |
172. Why did Ms. Najjar most likely prepare the Factory?
173. What is true about the tire molds?
174. What is indicated about the Kiame Tire report?
175. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? “Of course, replacing existing models would be more costly.”
Questions 176-180 refer to the following announcement and article. Call for Entries: Annual Sustainability Competition Sponsored by the League of New Zealand Builders PURPOSE: The League of New Zealand Builders (LNZB) wants to recognize an individual whose contribution to a new construction features design innovations that are environmentally friendly. The winner will be featured at an on-site celebration and show guests and journalists around the finished building, explaining its environmental highlights. ENTRANTS: Priority consideration will be given to members of the LNZB, but any professional builder who completes a project in New Zealand before 15 December of this year may apply. Go to the LNZB Web site for the submission form. DUE DATE: All submissions are due by 15 December. JUDGING PROCESS: The application and vetting process includes several steps. After screening the candidates, judges will choose semifinalists. Then a special panel will choose this year’s recipient. FOR MORE INFORMATION: Visit www.leagueofnewzealandbuilders.org.nz to learn more about the LNZB and past winners. | Rahotu Wins LNZB Prize (17 March)—The League of New Zealand Builders (LNZB) yesterday announced that Maia Rahotu won this year’s Sustainability Competition. Ms. Rahotu, whose work on building designs throughout New Zealand goes back many years, won the award for her design of the Rowan Community Centre. The centre utilized renewable and recycled materials throughout its construction. In April, Ms. Rahotu will be formally presented with the award during the ceremony at the centre; details will be announced soon. “It was a tough decision this year,” said LNZB’s director, Thomas Young. “All applicants chose materials that minimize environmental impact. But we were able to narrow the candidates to three top choices, each of whom was interviewed by our panel of experts.” Building components in the Rowan project were thoughtfully selected by Ms. Rahotu to minimize environmental impact, Young added. “However, what is exceptional about Ms. Rahotu’s design is how well it harvests solar energy.” According to experts at LNZB, her solar design generates a high surplus of electricity beyond the building’s requirements. This surplus is transmitted to the region’s power grid—in effect reducing strain on local energy production. |
176. What does the announcement indicate about the award?
177. According to the announcement, what is required of candidates for the competition?
178. According to the article, what is true about Ms. Rahotu?
179. What will Ms. Rahotu do in April?
180. According to the article, why is Ms. Rahotu’s design exceptional?
Questions 181 -185 refer to the following instructions and e-mail, LAZON COLOR SWIRL CUTTING BOARD Model #B875 Always wash the product soon after each use, especially after cutting acidic fruits and vegetables like oranges and tomatoes. Refrain from using bleach or cleaners with chlorine, which the board can absorb. For tough food stains, soak the board in soapy water for five minutes. Be sure to remove the leather hanging strap before cleaning, since water will make the leather tough and brittle. To store your product, hang it upright from the leather strap on a wall or shelf. Do not store it in direct sunlight, since this will cause the vibrant colors of the board to fade. Periodically, polish the board with a light coat of olive oil to help the board’s colors stay bright. Like all Lazon products, our cutting boards are handmade. With minimal upkeep, you can keep your product looking like new. If you have any problems with your board, please e-mail us at support@lazonproducts.com. Our policy is to replace at no cost any defective parts or products within three months of purchase. At Lazon Products, quality is our top priority! | From: Jonas E. Iversen <jonaseiversen@daylightcommerce.com> To: support@lazonproducts.com Date: August 2, 4:58 P.M. Subject: Model #B875 Hello, I’m writing in regard to a defect in my Lazon Model #B875 board. I was very careful to follow all the maintenance tips that came with the product, but when I was taking off the leather strap as instructed, I noticed a small tear had formed in the middle. It’s not very large now, but it will only get bigger after a couple more months of use. Even though I purchased the product four months ago, I only started using it one month ago. Is the leather strap still covered under your defective parts policy? I’d like to get a new one. Thank you for your assistance. Jonas E. Iversen |
181. What do the instructions describe?
182. According to the instructions, what can oil be used for?
183. What was Mr. Iversen most likely about to do when he noticed a problem?
184. How long has Mr. Iversen owned the product?
185. What does Mr. Iversen ask Lazon Products to do?
Questions 186-190 refer to the following Web page, e-mail, and invoice, https://www.flutteringwings.com.mx About Us | Reservations | FAQ | Contact Us Fluttering Wings Resort Located just minutes from the entrance to the Tall Trees Monarch Butterfly Sanctuary, Fluttering Wings Resort is Mexico’s finest eco-friendly destination. Open year-round, our facilities include a full-service restaurant, a relaxing swimming pool, and a rooftop deck with an amazing view. Butterfly season is from mid-November to early March, and millions of monarch butterflies pass the winter at the Tall Trees sanctuary. Visitors can hike up the mountain on foot, but most prefer to participate in our guided horseback tours. Our expert guides, who escort visitors up the mountain, are all local villagers. They continuously scout the sanctuary for the best viewing locations. At all times of the year, we offer hiking trails, bird-watching, and horseback riding. Electric vehicle tours of the villages and farms outside the sanctuary are also available. | To: Carmen Sanchez <c.sanchez@flutteringwings.com.mx> From: James Norville <jnorville@itiaworld.org> Date: June 12 Subject: International Travel Industry Association Guardian Award Congratulations, Carmen Sanchez! Fluttering Wings Resort has been named a recipient of an International Travel Industry Association Guardian Award. The ITIA Guardian Award includes a $5,000 cash award and one year of free support from our advisory team. ITIA experts can advise Fluttering Wings on ways to operate your business more efficiently and to use the Web to promote your services to potential visitors. A member of our advisory team. Rosa Del Vio, would like to present the award to you and visit your resort in July or August. She will be in touch with you before the end of the month. Sincerely, James Norville Executive Director, International Travel Industry Association | Fluttering Wings Resort | INVOICE | Name: Julio and Lisa Bardom Prepayment received on: February 1 Dates of stay: February 25-27 | King-size room: two nights at $95/night | $190.00 | Guided butterfly sanctuary tour: $40 x 2 | $80.00 | Total | $270.00 |
| | Amount Paid: | $270.00 | Balance Due: | $0.00 | Note: Regarding your question, don’t worry—the butterflies don’t depart the reserve until early March. |
186. What can guests do at Fluttering Wings Resort?
187. According to the e-mail, in what way can ITIA help Fluttering Wings Resort?
188. What resort activity will Ms. Del Vio be unable to do during her visit?
189. What is the purpose of the note on the receipt?
190. How will the Bardoms most likely tour the butterfly sanctuary?
Questions 191 -195 refer to the following advertisement and e-mails. 15th Annual Innovations in Horticulture and Agriculture Conference At the renovated Blane Hotel and Conference Centre, London, UK 10-12 November innovationsinhorticulture.org.uk Featured Speakers: - Chen Wan, China
- Hope O’Brian, United Kingdom
- Piet Bax, Netherlands
- Emil Savov, Bulgaria
For more information and to register, visit the Innovations in Horticulture and Agriculture Web site. Student discounts available with ID. A limited number of hotel rooms are available at the conference site. There is a complimentary bus service for attendees staying at nearby hotels. | To: Piet Bax <pbax@mailcrate.com> From: Jacob Brewster <jbrewster@sootenfarms.co.uk> Subject: Lighting Information Date: 18 December Dear Mr. Bax: It was wonderful meeting you in London last month. Thank you for taking the time to talk to me after your speech and for agreeing to the video meeting on 5 January. I'm going to ask my project manager, Ms. Woo-Jin Ko, to join us. Among other things, Ms. Ko has some questions about lighting for my greenhouses. I think she has some questions about the products offered by the Brillante Luxlight company. I understand you helped design some of their products, so perhaps you can offer some advice. I know we’ll both have many other questions, so I do appreciate this opportunity. I also hope I will be able to visit sometime in the spring and get an in-person look at your greenhouses. Sincerely, Jacob Brewster | To: Jacob Brewster cjbrewster@sootenfarms.co.uk> From: Juana Galvez cjgalvez@brillanteluxlight.com.mx> Subject: Agreement Date: 30 January Dear Mr. Brewster: We received the request and the design specifications from you. Unfortunately, the recent inclement weather has delayed the shipments of some materials we need to begin production. However, once these materials arrive, we will fast-track your order and begin production immediately. Sincerely, Juana Galvez |
191. What does the advertisement indicate?
192. Where did Mr. Brewster and Mr. Bax most likely meet?
193. In the first e-mail, what does Mr. Brewster say he will do?
194. What is the purpose of the second e-mail?
195. What is suggested about Mr. Brewster?
Questions 196-200 refer to the following advertisement, review, and e-mail. ORANGE LIGHT GYM GRAND OPENING WEEK Orange Light Gym is coming to Singapore! Join us as we open our newest and best gym in April. This will be our first location in Singapore, and we will add two other locations later this year. - 10 percent off for new Orange Light Gym members who sign up during our Orchard Road grand opening event from 4 April until 8 April
- Singapore bodybuilding legend Ronny Cho appearing on 5 April
- World-famous trainer Lina Sitaman appearing on 6 April
ORANGE LIGHT GYM | 1140 Orchard Road | Singapore | Orange Light Gym Marina South | 183 Reviews 2 October Max Halle ★★★ I have been a regular Orange Light Gym member for ten years and generally like their service. I live in Dubai but travel to Singapore for work regularly, so it's great to belong to a gym with locations in both countries! The Marina South gym in Singapore is very clean and well designed, but there are two areas that need improvement. There are not enough machines, especially compared to the much larger Orchard Road location. Also, I have visited the gym about ten times and on nearly half of those occasions, the pool was not available for use. I will still use this gym because of the global membership, but I hope they address the cause of the pool closures. | To: Sam Adawi From: Ani Wayanti Date: 14 October Subject: Stokner Service Mr. Adawi, I know we have a one-year contract with Stokner Service, but I am very concerned. The problems that we have had at the Orange Light Gyms in Singapore are due to improper maintenance. Quite simply, I don’t think the workers that Stokner employs are trained well enough to do their jobs. Can we meet to discuss this? The sooner we resolve this issue, the better. Ms. Wayanti Regional Manager Orange Light Gym |
196. According to the advertisement, what is indicated about Orange Light Gym’s Orchard Road location?
197. What does Mr. Halle indicate about the Orange Light Gym Marina South location?
198. What is true about Mr. Halle’s membership in the Orange Light Gym?
199. Why did Ms. Wayanti send the e-mail?
200. What is suggested about Stokner Service? |