MEMO

To: All Employees
From: David Koch
Subject: Important Information
Date: May 22

We will be holding our annual meeting for shareholders on June 3. I will be giving a short presentation during the opening ceremony, and I hope everyone can attend. Below is a basic schedule of the meeting.

Opening ceremony	1 :00 P.M.
Annual report	2:00 P.M.
Discussion	4:00 P.M.
Dinner	6:00 P.M.

Judy Lynch  |  10:12
Will we be able to charge this dinner gathering to the company credit card?

Nathan Lee  |  10:13
Unfortunately, no. The company policy changed just last month. Only meetings conducted with clients during lunch or dinner can be covered as company expenses.

Judy Lynch  |  10:14
That's too bad. I guess we'll just have to split the bill this time.

Nathan Lee  |  10:14
Yes, but at least you can go to any restaurant you want.

Judy Lynch  |  10:15
True. I'll let everyone know. Thanks!

January 19

Dear Mr. Peterson‚

The results have come back from the blood test you had done. Please call us at your earliest ‚conVenience to reserve a time when you can meet with Dr. Hermann We would like to remind you that due to changes in laws pertaining to health insurance, all patients are encouraged to make sure that their contact and insurance information is current and accurate. This can be done either by calling our customer service line at 555—6842 or stopping by the front desk on your next visit.

Laura Pinkerton
Superior Health Clinic

Shoppina Local

Seattle Business District Association

Did you know?

• Shopping local puts twice as much revenue into the economy than using chain retailers.
• Shopping local supports the city of Seattle through local taxes.
• Shopping local helps the environment. It saves gas and causes less air pollution.
• Shopping local creates more jobs in Seattle and improves living standards in the community.

We would like to encourage all residents of Seattle to support their local communities by shopping at traditional local stores and markets.

To find out more and learn about all the great shops and services available to local residents, visit the website of the Seattle Business District Association at www.sbda.org.

Grandview Business News

The Burnelle’s launched their meal delivery service for busy families just six months ago, and the business is flourishing, exceeding expectations. — [1] — Their small shop Farm-to-Table, located in Central Grandview Heights, has been forced to increase staff by 120% to keep up with demand. The whole premise of the idea came up after Rachel and Robert Burnelle had their first child. Both working parents had constantly turned to fastfood for their meals and realized that many of their friends did as well. They wanted healthier options which most fast-food fanchises don’t provide. — [2] — The business is so popular that they have been getting orders from outside the city. “The response has been overwhelmlng,” says Rachel. “Our customers especially appreciate the freshness and quality of our meals.” Janet, a customer from the start added, “Not only is the food healthy, it’s not that much more expensive than fast—food meals, but it’s much better for you.” — [3] —

The Burnelles say they are planning to expand their delivery routes and open three Farm—to—Table grocery sh0ps with ready—made meals around the city of Grandview within the next year. — [4] —

Attention Shoppers

We regret to inform you that there has been a general recall on all Kent brand ladders manufactured between March 30 and July 30 this year.

• The ladders do not comply with mandatory safety standards and could be unstable.
• The ladders could move while standing on them and could contribute to dangerous falls.
• Do not use the ladders for any reason. Contact the Kent Company to receive a refund or a replacement product. Customers will receive a full refund even without proof of purchase as long as they return the ladders.

The Kent Company can be reached by calling 1-800-555-2493. Press 8 in order to be transferred to a representative who deals exclusively with product recalls. We sincerely apologize for this inconvenience.

J&R International Group Discussion
9:15	Patricia Noble (moderator)	Good morning everyone. I've posted some ideas for the upcoming Leadership Workshop in June.
9:16	Patricia Noble (moderator)	Please share some of your ideas. We would like some input.
9:20	Jared Davis	It looks very standard. Can we add some activities such as camping expeditions or something?
9:21	Lawrence O'Donnell	I don't know if I'll be able to attend this time. My group is finishing up a major project. Camping sounds great though.
9:22	Patricia Noble (moderator)	Camping is a good idea but it'll take more time to plan. We'll definitely keep this in mind for the next workshop.
9:24	Jimmy Rhee	I don't think videos are very effective. How about getting more speakers to present? I'd rather interact with someone.
9:27	Monica Choi	I'm looking forward to the camping idea. But for this workshop, I agree with Jimmy. Videos can be quite boring.
9:30	Jared Davis	I noticed that John Olive is not presenting this time. What happened? He was very popular. I'd like to attend his workshop.
9:41	Patricia Noble (moderator)	John hasn't confirmed with us yet because he may have conflicting schedules. He's trying to work around his schedule.
9:52	Isabella Price	I'd like to attend John's workshop as well. I noticed that there are still a couple of empty slots. Would anyone be interested in hearing Ge Xi? I'd love to get a different cultural aspect.
9:58	Jared Davis	Great idea! Ge Xi has had a lot of experience as a supervisor in China and she always has some interesting stories.
10:01	Jimmy Rhee	I second that. I would certainly like to hear what Ge Xi presents. And speaking of cultural perspectives, Adam has had experience managing employees in a number of countries. He'd be interesting I think.
10:09	Isabella Price	Yes, let's get Adam to present in the workshop.
10:15	Adam Cruz	Wow, I'm flattered by your vote of confidence. I certainly wouldn't mind participating in the workshop. I'm free in the afternoons.
10:19	Patricia Noble (moderator)	Thank you Adam. I'll put you down for the 3:00-4:00 P.M. slot if that's OK with you.
10:30	Adam Cruz	That sounds great. And could you send me a guideline if you have one?

To: Samantha Russell <srussell@speednet.com>
From: Sam Berger <sberger@highlandshotel.com>
Subject: Reservation
Date: July 1
Attachment: receipt

Dear Ms. Russell,

Thank you for choosing Highlands Hotel as the location for your upcoming celebration. We are contacting you to confirm the details of your reservation for rooms on the nights of July 12 and 13. You have reserved all 12 rooms on the fourth floor of our hotel. Additionally, you will have unrestricted access to the main conference room for exclusive use on both of those days. You mentioned that family members from all around the country will be gathering for this event. We will provide you with any assistance you need during your stay.

Our hotel supplies free Wi-Fi as well as access to our Internet cafe, where guests can use our computers for free when they want to surf the Internet or send e-mail. This cafe will be available from 5:00 A.M. to 12:00 P.M. Also, guests are encouraged to eat at our awarding-winning restaurant, which is open from 7:00 A.M. to 10:00 P.M. This e-mail also contains a receipt for your $100 deposit paid by credit card on June 30. If you would like to view the layout and seating for our conference room, you can visit our website at www.highlandshotel.com.

Sincerely,

Sam Berger
Highlands Hotel

Attention Members of Super Fit Gym

One workout plan doesn't work for everyone. That is why here at Super Fit Gym we offer the largest variety of fitness programs in the area. You are sure to find something fun and exciting that helps you meet your fitness goals. Now we are excited to bring you a new dance fitness program. The class will run this summer from June 12 to August 23. Dance is an interesting and interactive way to exercise. It is also appropriate for those individuals who are not able to engage in strenuous physical activity.

Those who wish to sign up for this dance class are encouraged to sign up in pairs. If you don't have someone to sign up with, you will team up with another individual on the first day of a class. Registration will be available from May 10 to June 1. You can register on our website by filling out a registration form. A class fee must be paid at the time of registration by credit card.

In accordance with our rules and regulations, those who wish to receive a class fee refund must withdraw from a class a week or more before the scheduled start date. No refund will be given to those who withdraw from a class after that deadline.

For more details concerning class content, schedules, and fees, contact our manager, Scott Peterson, at (231) 555-2523.

Sincerely,

Super Fit Gym Staff

MEMO

To: All Employees
From: Veronica Jackman, Executive Manager
Date: October 10
Subject: Staffing

— [1] — Sheila Roberts, our marketing director will be away on a business trip to Singapore from October 21 to November 5. In her absence, Michael Lee will temporarily take over some of her responsibilities at Goldman’s Department Store. However, for those of you who have projects near completion with Ms. Roberts, we ask that you make final arrangements with her before October 15. — [2] — Some of the urgent projects have already been discussed with Michael. If your project can wait for Sheila’s return, we ask that you inform both Sheila and Michael so that other projects can go forward.

— [3] — I realize this may seem like an inconvenience, especially so close to the holiday season, but I have great confidence that Michael will be able to handle the responsibilities in Sheila’s absence. Michael has worked closely with Sheila and will deal with the newer projects handed to him. — [4] —

If you have further questions or concerns about this, please contact Sheila before October 20 or me at any time.

http://www.instituteofruralservice.com

Rural Community Outreach Program

As part of its ongoing commitment to enhance the standard of living in rural communities across the state, the Institute of Rural Service provides annual grants for rural communities. The goal of this program is to support local efforts to sustain a convenient and satisfying life in the countryside. The grants available this year are as follows:

Business Development Grant: $250,000 Community Development Grant: $150,000 Communications Development Grant: $200,000 Educational Development Grant: $100,000

The institute will give priority to proposals that reflect a comprehensive approach to community development, promote community engagement, and make rural communities a better place to live and work. The grants will allow rural communities to take the first step toward a project or plan that can help improve the lives of rural community members. For the past decades, the grants have been used for a variety of purposes such as state-of-the-art farming equipment, road maintenance, communications infrastructure, educational facilities, and investments for young rural entrepreneurs.

Download this application to apply for a grant. The deadline for submission is February 28.

Village of Cranton Wins Funding

CRANTON, the village of March Cranton 22-The is thisInstitute year's recipient of Rural ofService the Educational Development announced today that Grant. The grant will be used to fund the construction of a large playground that will provide recreational activities for children under 12. Since the opening of the new electronics factory last year, the number of families in the area has risen dramatically. As a result, children have been left with less and less space to play in. The new playground will allow children to play and enjoy themselves when they are not at school.

Cranton is proud to be the recipient of this grant and plans to apply for more grants in the future to improve the living conditions of the town· and attract more residents.

From: Carrie Cook <carriecook@freshfarmsgrocery.com>
To: Charles Bell <charlesbell434@globalnet.com>
Subject: Membership Card
Date: May 4

Dear Mr. Bell,

Your Silver Star Membership Card at Fresh Farms Grocery will expire on the 28th of this month. Your membership card entitles you to special sale prices as well as special points on most Fresh Farms Grocery purchases. Once you accumulate enough points, they can be redeemed for a discount on your next purchase. Without a valid Silver Star Membership Card, you will lose the ability to accumulate these frequent shopper points.

Please do not attempt to renew your membership over the phone. In order to do that, please stop by the customer service desk at one of our store locations. If you have any other questions, please call us at 204-555-2648.

Carrie Cook
Customer Service Representative
Fresh Farms Grocery

Fresh Farms Grocery

Membership Card Form

First Name: Charles
Last Name: Bell
Membership Number: 14245FDA

☐ Create my membership card
☑ Renew my membership card
☐ Cancel my membership card

Membership card categories and fees:
Gold Star: Premium membership, $90 a year
Silver Star: Business membership, $70 a year
Bronze Star: Household membership, $50 a year
Shooting Star: Short-term membership, $10 a month

Please note:
Premium membership is reserved for those who hold shares in the Fresh Farms Grocery company.
Food vendors and restaurant owners are eligible to apply for the Silver Star Membership Card.

May 12

Dear Mr. Gray,

You are a long-time member of the Georgian Society of Architects (GSA). We would like to inform you that we are adding some changes to the services provided to members this year. Specifically, we will be adding a new Gold Class level membership that will give privileged members access to more resources than ever before. We are excited to tell you that you meet all of the qualifications for this special membership offer and may sign up immediately. You should be receiving a brochure in the mail soon that will provide more information. We hope that you decide to join this amazing Gold Class membership.

As you know, the GSA's annual members' conference will be held on June 14 at the Stargate Conference Center in Atlanta, Georgia. We noticed you have already registered your attendance. We can't wait to see you there. If you need any further assistance making arrangements, don't hesitate to call our offices at (124) 555-5251.

Yours truly,

Joan Ross
Georgian Society of Architects

Georgian Society of Architects

GOLD CLASS MEMBERSHIP

In order to quality for this special membership, applicants must have at least 20 years of experience in the field as well as hold a degree in architecture from an accredited university.

Benefits include: instantly expand your contacts through access to our database of over 50,000 practicing colleagues, pay half the regular price when registering for conferences hosted by GSA, and receive our monthly newsletter, which contains the latest market research and economic analysis to help your business.

Gold Class members will also be eligible to apply for professional liability insurance coverage offered exclusively to our Gold Class members.

To apply, simply fill out the form attached to this brochure and mail it to our headquarters. The $40.00 application tee can either be paid by check or credit card by calling our accountant at (124) 555-5258.

STARGATE CONVENTION CENTER SCHEDULE OF EVENTS

JUNE14
GEORGIAN SOCIETY OF ARCHITECTS

9:00 AM.-9:45 AM.	Sign in at the desk in the lobby
10:00 AM.-11:45 AM.	Guest Speaker Jerry Jenkins Jr. in Conference Room A
12:00 P.M.-1:30 P.M.	Lunch in the Diamond Room
2:00 P.M.-4:00 P.M.	Regional Presentations in Conference Room A
6:00 P.M.-9:00 P.M.	inner and cocktails in the Sapphire Lounge

Please remember to bring your Society ID to ensure a smooth registration for the day's events!

Colonia! Heights Nursing Home

Colonial Heights is proud to have served the elderly population of Houston, Texas, for over 30 years. Our nursing home is equipped with state-of—the-art facilities. Our five-story building allows each floor to offer individualized levels of care for our residents.

Our building houses a rehabilitation gym and we also provide psychological counseling services for residents. We currently have Openings for several positions. We are looking to hire a nursing home administrator who has at least three years of experience and a valid license. There is also an Opening for an admissions coordinator.1hose applying for the admissions coordinator job must have a bachelor’s degree and at least two years of related experience. We are also looking for hospice workers who can provide personal care to residents in a compassionate and caring manner. Previous experience is not necessary, so everyone interested is welcome to apply for this position.

You can see this job listing and submit an application online by visiting our website at www.chnh.com.

To: Tommy Jenkins <tommyjenkins7@zeusnet.com>
From: Greg Parker <g_parker@chnh.com>
Subject: Hiring Procedure
Date: September 14

Dear Mr. Jenkins,

Congratulations! You have made it through the first round of the application process for the position of admissions coordinator. We require that all applicants visit Colonial Heights Nursing Home in order to attend an in-person interview. I would appreciate it if you let me know about a convenient time for your interview by September 17.

I look forward to meeting you.

Sincerely,

Greg Parker
Human Resources Manager
Colonial Heights Nursing Home

To: Greg Parker <g_parker@chnh.com>
From: Tommy Jenkins <tommyjenkins7@zeusnet.com>
Date: September 15
Subject: Hiring Procedure

Dear Mr. Parker,

Thank you so much for giving me the opportunity to interview for the position of admissions coordinator. You requested that I inform you about my availability for September 17. I have another interview at 10:00 A.M., but I will be able to be at Colonial Heights Nursing Home by 1:00 P.M. I hope this is convenient for you. Shady Pines Nursing Home, as you know, is a competing facility located on the other side of town, and the hours they offer are very attractive. I would prefer to work in a modern facility such as Colonial Heights. I look forward to interviewing with you and touring your facilities.

Sincerely,
Tommy Jenkins

To: Jake Baldwin <baldwinj@technet.com>
From: Dream Oasis Hotel <booking@dreamoasishotel.com>
Date: September 22
Subject: Your Reservation
Attachment: invoice.html

Dear Mr. Baldwin,

Thank you for reserving a room at the Dream Oasis Hotel.You have booked a room with a double bed for the nights of October 13 and 14.Your reservation number is 5259.

I am writing to inform you that you must pay your balance by September 29 in order to confirm your reservation.Your total room fee is $165.25 for both nights. Payment can be made via credit card by visiting our website at www.dreamoasishotel.com and entering your reservation number.You may also call us and complete your payment over the phone. If payment is not received by September 29, your reservation will be canceled automatically. Please see the attached invoice for related details.

When you arrive at the airport, the easiest way to travel to our hotel is by subway. We are located next to exit 3 at City Hall Station. If you have trouble finding us, please don't hesitate to call us at 555-2134. A staff member is available 24 hours a day to assist you.

Thank you again for choosing our hotel,

Amy Lee
Customer Service Manager
Dream Oasis Hotel

To: Dream Oasis Hotel <booking@dreamoasishotel.com>
From: Jake Baldwin <baldwinj@technet.com>
Date: September 23
Subject: RE: Your Reservation

Dear Ms. Lee,

I am writing in regard to my reservation at the Dream Oasis Hotel for October 13 and 14. I received your e-mail about the payment for my upcoming stay at the hotel. However, I would like to inquire about extending my stay for an extra night. I recently heard that there will be a local food festival held on October 16 and I would like to attend it. Therefore, I would like to stay at your hotel until October 15. Please let me know a revised room fee so that I can make the correct payment as soon as possible.

Jake Baldwin

To: Jake Baldwin <baldwinj@technet.com<
From: Amy Lee <alee@dreamoasishotel.com<
Date: September 24
Subject: The 15th

Dear Mr. Baldwin,

You are right to be excited about the food festival that will be held on the October 16th. Unfortunately, this event has become so popular that the city fills up for that weekend. I regret to inform you that there is no vacancy at the Dream Oasis Hotel for the night of the 15th. I went ahead and looked into some of our partner hotels in the area, but those properties also are at full occupancy. I do hope you are able to find someplace to stay in the city so you can enjoy the festival while you are in town; I just wish it could have been with us. You could try the Executive Inn in Fairview; it is a large hotel and they do have vacancies.

Sincere apologies,
Amy Lee
Customer Service Manager
Dream Oasis Hotel