Read the texts on that follow. A word, phrase, or sentence is missing in parts of each text. Four answer choices for each question are given below the text. Select the best answer to complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.
Choose the word or phrase that best completes the sentence.
Questions 131 through 134 refer to the following notice.
To: Olivia Paulson
From: Jonathan Hicks
Date: July 19
Subject: Procedural Review
An issue was brought up at the executives meeting last Thursday. Complaints of damaged goods after being shipped _____131_____ dramatically in the last month. This may be a result of more fragile items being added to the products we now ship. _____132_____ We are reviewing the packaging procedures for our products and are looking to add more steps to _____133_____ that the products are packaged securely and delivered without damage.
Please inform the managers on the manufacturing team to attend an _____134_____ meeting tonight at 7:00 P.M. We hope to address this problem and come up with a sound solution as quickly as possible so that normal business can resume.
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Questions 135 through 138 refer to the following advertisement.
Green Clean Services
Call us: 347-281-7834
_____135_____ 2005, Green Clean has been providing professional and environmentally friendly cleaning services of consistent high quality to all types of commercial and industrial facilities. _____136_____ We understand the contributions a good employee makes toward our _____137_____ , and we commit to selecting the best available people to work for you.
Green Clean's mission is to satisfy our customers needs on a daily basis while providing the best combination of quality, price, and delivery. We accomplish this by continually improving our systems of _____138_____ . Our goal is to make your facility extremely clean in the greenest way possible. Visit our website today at www.greenclean.com
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Questions 139 through 142 refer to the following notice.
Florist Wanted
Do you love making people smile? Does the idea of _____139_____ your day being creative and working with nature appeal to you? If so, we would like to encourage you to apply to join our team at Wild Flowers Florists. _____140_____ We are looking for someone who is customer- _____141_____ first. Creativity is important, but it is secondary to the vision of the client. If you think _____142_____ have what it takes to make people smile, please fill out our online application form on our website, www.WildFlowersFlorists.com.
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Questions 143 through 146 refer to the following letter.
October 21
Larry Mills
226 Highland Rivers
Fairbank, WA 20037
Dear Mr. Mills,
I am writing in reply to your complaint about the noise levels coming from the surrounding businesses around the apartment complex. _____143_____ , a few people living on the west wing of the building _____144_____ concern over the noise levels. The building committee has conducted meetings over this issue and we have talked to the businesses. _____145_____ Because of this, we are also looking to fortify the windows with noise-proof glass for residences living on the west wing. Once we have agreed upon the proposals, we will post the announcement on our bulletin board and you may receive a call. Until then, we ask for your _____146_____ patience.
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