April 3

Larry Martin
Kansas Neat & Tidy
5448 Lakeside Drive
Arlington, Kansas 67514

Dear Mr. Martin,

We are interested in using your company's cleaning services for this year's Halley Valley Rock Festival. The festival will begin on Friday, June 14, and last the entire weekend, ending on the night of Sunday, June 16. However, unlike previous years, this year we would like your company to clean the festival grounds intermittently throughout the festival. Therefore, we will be providing your company with a temporary office trailer where your workers can take breaks from the heat.

We look forward to working with your company again this year.

Sincerely,
Karen Johnson
Karen Johnson
Festival Coordinator, Halley Valley Foundation

LAURA BURKE  | 5:09
Are you back in the city Monday?

ADVIKSHAN  | 5:15
I might be.

LAURA BURK  | 5:16
So, you're undecided?

ADVIKSHAN  | 5:17
Yeah. This factory is running into all kinds of problems. Fix one thing and then something else comes up.

LAURA BURKE  | 5:17
I heard. Well, at least it's nice not to be stuck in the office.

ADVIKSHAN  | 5:18
That's true.

ADVIKSHAN  | 5:19
What's going on Monday?

LAURA BURKE  | 5:20
Ms. Harris wants to have a meeting with you when you get back. Nothing urgent.

ADVIKSHAN  | 5:22
Okay. I'll let you know when I get my schedule set.

To: Pat Blackburn <pblackburn@fastweb.com>
From: Go Natural Health Products <cs@gonatural.com>
Date: February 4, 3:34 P.M.
Subject: Product Order

We appreciate that you have chosen Go Natural Health Products for your vitamin and mineral supplements. All of our products are carefully inspected for quality and meet all government regulations. Additionally, during the month of February, customers making purchases over $100.00 do not have to pay any shipping fees.

Order number: 4330XM21
Order date: February 4, 3:31 P.M.
Shipping address: Pat Blackburn, 2709 Michigan Ave., Clinton WI
Details: 6 bottles of Green Source multivitamin pills.
Total: $180.00, paid with credit card (XXXX XXXX XXXX 8766)

All our products come with a 100% customer satisfaction guarantee. If you are dissatisfied, please call our customer service center at 987-555-3427 for a full refund within a week of the order.

Go Natural Health Products

Midnight Moon, the new jazz album by guitarist Nick Stanton, will start being sold in stores this Thursday. Midnight Moon is Mr. Stanton’s first album in five years and has received praise from numerous music critics. Mr. Stanton will be signing copies of his new album at Emerson Department Store, located at 4532 Main Street, this Saturday, March 12. An autograph is free With the purchase of the new album.

MEMO

To: All Employees
From: Betty Franklin, General Manager
Date: August 19
Subject: Receptionist

To all employees: — [1] — Greta Jones, the receptionist at our studio will be taking some time off to deal with a personal matter. She will be gone from August 21st to September 5th. — [2] — Ms. Blanche will take care of the regular responsibilities that Ms. Jones usually handles including taking phone calls, handling appointments, organizing schedules, and dealing with clients. Please welcome Ms. Blanche to the studio and be available for her to ask questions if she has any.

Furthermore, if you have any long time clients that you give special prices and discounts to, please let Ms. Blanche know ahead of time. — [3] — She will charge the fees that are programmed into the computer system.

If you have any urgent concerns you need to discuss with Ms. Jones, or if you need to purchase any special hair dyes, treatment shampoos, or other requests that customers have, please do so today and tomorrow before she leaves. — [4] — You can contact me at any time if you have any further questions.

Shoe Shine

Your number one source for sneakers

We see that you are currently registered as a basic member at our website.
Click here to upgrade to our premium membership.

Once you become a premium member, you will enjoy the following benefits:
- Expedited shipping for $3 ($5 for a basic member)
- Exchanges on all items within 60 days of purchase at no extra charge (30 days for a basic member)
- Returns on all items within 30 days of purchase at no extra charge (7 days for a basic member)

Upgrading your service from basic to premium takes just one click. To welcome customers to our new online store, this month we are offering the upgrade to annual premium membership at a discounted rate of just $50.

Lisa Hancock 9:39
I'm stopping by a coffee shop on my way to work. What does everyone want? It's on me.

Nick Morton  | 9:39
Wow thanks! I'll have just black coffee.

Lilly Smith  | 9:40
Thanks. I'd like a latte. Can you also bring some sugar?

Lisa Hancock  | 9:41
Sure, I'll bring a couple of the sugar packets.

Richard Park  | 9:42
I can never turn down coffee. I'll also have a latte with some sugar.

Emily Jordan  | 9:42
I'd like a herbal tea if they have any. I don't drink anything caffeinated so any tea without caffeine would be great. Thanks.

Lisa Hancock  | 9:43
Alright then. I'll be there in about 20 minutes with your drinks. See you soon. Oh and before I forget, please make sure that our orders from Cindy's Boutique get set up in our showroom for our clients.

Richard Park  | 9:44
The boxes arrived this morning and our interns are working on unpacking them now. However, the order from Chantelle seems to have gone missing.

Lisa Hancock  | 9:45
What do you mean?

Nick Morton  | 9:45
We're trying to locate the package. We contacted Chantelle and they sent it to the wrong address.

Lisa Hancock  | 9:46
That's a disaster. Please try to find out where those dresses went.

Richard Park  | 9:47
Good news. I just got a message from the shipping company and they found the Chantelle order. They're redirecting the shipment to us.

Lisa Hancock  | 9:48
I almost had a panic attack. When will it get here?

Richard Park  | 9:48
This afternoon.

To: All <csall@cherishedgoods.com>
From: Eric Nixon <enix@cherishedgoods.com>
Date: January 5, 10:00 A.M.
Subject: Shipping Error

Hello everyone,

Lilia Kent, the head of the shipping department, has informed me that yesterday our customer database experienced a system error and, as a result, many orders were sent to the wrong addresses. This morning, our department has already received multiple calls from customers complaining that they received the wrong package. Ms. Kent's department has been working hard to locate the cause of the mistake. Therefore, any customer that calls with a wrong delivery should be asked to return the package. Additionally, please inform the customers that they will be given a 10 percent discount on their next purchase.

Eric Nixon

To: carlhurst@nicknet.com
From: m_winters@tatecc.com
Date: June 1, 1:34 P.M.
Subject: Community Events

Dear Mr. Hurst,

As a loyal customer with a family membership at the Tate Community Center, you have sponsored us with your continued donations. We really appreciate your support.

The following table provides information on upcoming family events this month. We welcome your participation.

Crafts Day, June 7	Paul Simpson, June 15	Summer Picnic, June 22
A variety of craft supplies will be available for kids to make their own unique creations.	Come and listen to the beautiful music of local singer and songwriter Paul Simpson.	Everyone needs to bring a tasty dish to share with others. Free beverages will be provided.

For members, no purchase of tickets is necessary for participation in these events. We encourage you to attend these events and spend quality time with your family.

We look forward to seeing you.

Minnie Winters
Program Coordinator
Tate Community Center

J&P Industries

1462 Swinton Street
Cameron, GL 10288

March 29
Mr. Grant Lee
287 Silver Plains Road
Cameron, GL 18729

Dear Mr. Lee,

We thank you for your continued work and your dedication to your job et J&P Industries. — [1] — We are sending all employees information about the new changes that have been made to your health insurance benefits at our company. You will continue to be covered by the same insurance company, but because of the new state regulations that have been put forth, all employees must now undergo a basic medical check-up at a local clinic or hospital. This check-up will be covered by your health insurance, so you do not need to pay any extra fees and this by no means will effect the monthly insurance deductions. — [2] — Included in the envelope is the detailed information about the new medical program for employees.

The medical check-ups will include a blood test, urine test, eye test, height end weight measurements, hearing test, end chest X-rays. — [3] — Please make an appointment with a local clinic. You should have your results given to Karen Leigh at Human Resources by December 30th at the latest. If you fall to get a medical exam, then you may be subject to a fine up to $2000. — [4] -— We thank you for your cooperation and hope you abide by the new changes.

If you have any further questions or concerns, please contact Karen at leighk@jpindustriescom.

Sincerely,

John Black

Executive Manager

J&P Industries

Blooming Flower Yoga Studio

SummerYoga Classes:
This summer we will be offering a variety of summer yoga classes for all age groups and skill levels.

Summer Class Schedule and Prices (registration fee):
Beginner class, twice a week for two months ($150)
Intermediate and advanced class, twice a week for two months ($200)
Yoga for senior citizens, once a week for two months ($100)
Hot power yoga, three times a week for two months ($250)

All necessary supplies will be provided by the Blooming FlowerYoga Studio. Members should wear comfortable clothes that allow for free movement.

45 Clark Street
Indianapolis, IN 46202
715-555-5832
www.bloomingfloweryoga.com

To: Tammy Glenn <tammyglenn@rnxmail.com>
From: Dweyne Moore <dwaynemoore@bloomingfloweryoga.com>
Date: May 23
Subject: New Student
Attachment: New member form

Dear Ms. Glenn,

I’m writing to let you know that you have one more student who has signed up for your class. Your new student is Jene Meyers and she will bring the 3100 registration tee with her to the first class on Monday.

Also, on Monday, please give Ms. Meyers and any other new members the form they will need to fill out. I have attached the necessary paperwork to this e—mail. All you have to do is to print out copies and hand them out.

Your class now has nine members that will attend and is, therefore, almost et full capacity. In fact, all of the classes this summer have proved very popular, and I anticipate they will all fill up by the end of the month. Thank you so much for your many years of hard work as a teacher here at Blooming Flower Yoga Studio. If you have any questions, let me know.

Dwayne Moore

Mega Hobby Models Community Forum

Issue with the Blackbeard's Pirate Ship Model

August 3, 10:55 A.M.

Post by John Taylor

I recently purchased a model kit from the Mega Hobby online store. I bought the Blackbeard's Pirate Ship model to put together with my son, and I am having a problem. After carefully reading the instruction manual, I noticed that a few essential parts have been left out of the box. Specifically, some parts that make up the mast and sail seem to be absent from the kit. I have bought many models from Mega Hobby for years and have always been happy with the products I received.

Has anyone else had the same problem with this kit? My son and I were planning to submit our finished model to a local model building contest at the end of the month, and we are very disappointed with this setback. If anyone else has any experience with this problem and solved it, I would greatly appreciate your advice.

Mega Hobby Models Community Forum

RE: Issue with the Blackbeard's Pirate Ship Model

August 3, 4:24 P.M.

Post by Catherine Maxwell

Hi John,

I also recently purchased the Blackbeard's Pirate Ship model from the Mega Hobby online store for my son and had the same problem that you did. At first, I thought I must have been mistaken, but after checking the list of all parts in the instruction manual, I determined that several parts must have been missing from the kit at the time of sale. I took the kit back to my local Mega Hobby store and a staff member confirmed my suspicion. The Mega Hobby employee was nice enough to exchange my model kit for one that had all of the parts. With the new kit, my son and I were able to put together the model exactly like the picture on the box. I suggest that you go to the Mega Hobby store closest to your home and ask them to exchange your defective product. Be sure to make a note of the order number when you go there.

Dreamspace Bed Emporium

Beds, Bedding, and Furniture
3600 Wilshire Road, Springfield, IL 62751
www.dreamspacebeds.com

Don't let yourself suffer tossing and turning, not getting a good night's sleep. Come down to Dreamspace Bed Emporium and treat yourself to a comfortable bed catered to your exact needs. Customers are welcome to lie on any bed in the store.

First Floor: Beds (single, double, queen, king, etc.)
Second Floor: Bedding (sheets, pillows, blankets, cushions, etc.)
Third Floor: Furniture (chairs, sofas, tables, etc.)

In response to customer suggestions, our store now stays open two hours later to accommodate those who may work irregular shifts.
Do you need express delivery for a bed? Simply ask one of our staff members at the checkout and it can be easily arranged.
If you have any comments or suggestions for our store, a comment box can be found inside the main entrance.

Comment and Suggestion Form

Dreamspace Bed Emporium

Customer name: Willy M. King
Date:  August 9
Contact number:  456-555-6123

Comment: Last week, I came into you, store to shop for a new pillow, sheet, and blanket set for my bed at home. However, when I went to that section, I couldn't find any available staff members to assist me. I waited for about half an hour, but no one come to me I needed help determining what sheet and blanket set would fit the dimensions of my bed but ended up just leaving the store frustrated. I hope you con provide better service to customers so something like this doesn't happen again in the future. I hove been o loyal customer of yours for years. If you don't explain why no one helped me, I may hove to start shopping at one of you, competitors' stores.

Hello everybody, I have called this meeting to talk about some of the problems that our new store policy of staying open later has caused. At first, this seemed like a great idea to help customers who worked all day. I know it can be hard to find time to do chores and your shopping when you work from 9 to 5. Unfortunately, this means that we have had to spread our staff too thin until we have hired and trained enough people. As a result, we have been neglecting some of our customers lately. The photocopied Comment and Suggestion Form I have passed out to you all from Willy King sums up our shortcomings better than l ever could. Please give it a read and think about ways we can be made aware of a customer in need, even in a store as large as ours. I understand that with our thin staff, we have to cover more space then we used to, so this meeting isn’t about punishment or blame, it’s just about solutions. Please do some brainstorming on this and drop in on me in my office if you think you have an idea; I have to go call Willy King.

http://www.acetraining.com

Home | Contact Us | Location | About Ace

Ace Training is a company that offers developmental courses for the employees of your store or business. You can rely on our team of successful professionals to improve the quality of your staff and help your company achieve its goals. We provide effective and results-oriented programs. Below are the training courses available:

Leadership This program helps staff members develop strategic planning and management skills. It also enhances the supervisory skills of the employees in leadership positions.	Sales We teach innovative strategies to increase sales and market share. This class is suitable for both salespeople in a store end employees who work over the phone.
Customer Service Never undervalue the importance of your customers’ satisfaction. Your employees need the skills to become helpful and efficient when working directly with customers.	Technologies In rapidly changing work environments, staff members should keep up with new trends and developments in the technological field. Your staff members will learn how to research and master new technologies quickly and accurately.

To enroll staff members for a program, contact Joshua York at josh@acestafftraining.com.

From: Tiffany Tran <tifftran@zellengifts.com>
To: Joshua York <josh@acestafftraining.com>
Subject: Staff Training for Our Employees
Date: October 9

Dear Mr. York,

I'm contacting you about running a training program for some of our employees here at Zellen Gifts. We are planning on expanding our telemarketing department next month, but we don't have enough properly trained employees to fill these new positions. Therefore, we will be transferring some employees from the customer service department to the telemarketing department to solve this problem. As our products are mainly targeted towards children, we are hoping to increase our profits as much as possible for this Christmas season. Please let me know the maximum number of students that you can accommodate at one time.

Thank you,

Tiffany Tran
Zellen Gifts

PROPOSED ACE TRAINING SCHEDULE
FOR ZELLEN GIFTS

November 1-5

Group Code and Student Numbers	Monday Sales Strategies	Tuesday Successful Negotiation	Wednesday Customers First!	Thursday Closing The Deal	Friday Start Polite, Stay Polite
Red Team 10 people	9:00 - 11:00	9:00 - 11:30	8:00 - 10:30	8:00 - 11:00	9:00 - 11:00
Blue Team 10 people	1:00 - 3:00	1:00 - 3:00	1:00 - 3:00	1:00 - 3:00	1:00 - 3:00
Green Team 10 people	3:00 - 5:00	3:00 - 5:00	3:00 - 5:00	3:00 - 5:00	3:00 - 5:00
White Team 10 people	5:00 - 7:00	5:00 - 7:00	5:00 - 7:00	5:00 - 7:00	5:00 - 7:00

Here is our proposed schedule for transitioning your customer service staff into successful telemarketers. You can see that we have an ambitious amount of material to cover, but I am confident it will be a success. We have tried to balance your need for a swift transition with your need to continue running Zellen Gifts while the training is in session. Therefore, we divided your staff into groups and staggered them throughout the day. This will result in better student-to-trainer numbers for your staff, and it should cause minimal disruptions in your business. We look forward to a great week of training!

Joshua York
Ace Training Coordinator

Midcity Performing Arts Hall

Support the Midcity Performing Arts Hall in downtown Brenton by becoming a member. You can choose from the following membership plans:

General - For only $100, you can get a full-year membership to attend any two performing arts shows that have available seats in the D area of the theater.

Silver - For a fee of $200, you can attend any two performing arts shows that have available seats in the B area of the theater.

Gold - For a fee of $500, you will receive early alerts of popular programs with a ticket to any two performing arts shows with seats in the B area, and a guaranteed seat for any show of your choice within a one-year period in the front row section.

Diamond - For a fee of $1000, you will have exclusive access to signed autographs with performing arts stars, invitations to two exclusive pre-showings of popular programs, and a guaranteed seat for any show of your choice within a one-year period in the VIP section.

*Some restrictions may apply.

*Admissions to orchestral performances excluded

To: bates@midcityarthall.com
From: Alicia Norton
Date: January 16
Subject: Membership

Thank you for the e-mail about the Midcity Performing Arts Hall membership. I have attached a fee of $1000. 1 was a general member last year and I enjoyed a couple of the musicals that were performed. I have become a theater enthusiast since the experience and I look forward to the benefits of the new membership plan.

By the way, the Art Hall has done a phenomenal job on the renovations to the building. I'm excited to come back this year.

Below is the tentative schedule for shows at the Midcity Performing Arts Hall in the coming months. Please have a look and call anytime if you wish to get seats.

Brenton Philharmonic Orchestra	January 28 to January 30
Dancing Princess	February 3 to February 23
Jazz that Dance	March 1 to March 26
Opera Ghost	April 3 to April 29