Jay Furniture

3105 Michigan Avenue, Chicago, IL 60611

Black Friday Weekend Sale
November 29 to December 1

Tables-20% off
Couches-30% off
Mattresses-20% to 50% off
Desks and Chairs-25% to 50% off

• During the sale, any customer who purchases over $500 of merchandise will receive a coupon for an extra 5% off any purchase during the Christmas Sale. Coupons will be valid from December 9 to December 28.
• Mention the code BLKFRI for an additional $10 off of any tables and mattresses during the sale.

Note: Jay Furniture will be closed a day before the weekend sale to prepare for it. Doors will open at 9:00 A.M. on November 29.

11:01
James: Where are you?

11:25
Robert: What do you mean? I've been here all morning.

11:26
James:? I haven't seen you anywhere.

12:00
James:Where r u?

12:03
Robert:Sorry, I've been with a client in the Red Lounge, couldn't get your message.

12:04
James:K got it, I'll be outside the lounge waiting.

12:30
Robert:You still there?

12:31
James:Yeah, hope you closed the deal!

To: Operations Team <operations@acemfg.com>
From: Thomas Wheeler <t.wheeler@acemfg.com>
Date: Monday, June 16
Subject: New Equipment

Operations Team,

The company will order a new set of heavy equipment tomorrow and it will be delivered to the warehouse the following afternoon. Our employees' work schedule will have to be adjusted according to our new addition of equipment. Please submit a report stating the new tasks and responsibilities of each worker for this equipment by no later than 5:00 P.M. on Thursday.

If I am not in the office, please give it to my secretary, Ms. Hardy.

Thanks,

Thomas Wheeler
Director of Manufacturing

From: Rick Campbell, Director of R&D
To: R&D Department
Subject: Change in Staff
Date: Tuesday, April 4, 8:40 PM.

I am writing to share news with you regarding the recent changes in the Research and Development office. Starting April 7, Bob Denkle will be our new project manager in the Research and Development Department. He has just completed a month-long training session and will replace Benjamin Palmer by the end of the week.

Mike Garcia, the HR director, will post an announcement of several openings throughout the departments by next week. For those who wish to transfer into a different department within the company, now would be a good time to apply.

Please congratulate Benjamin Palmer, as he will transition into a new position in Ion Industries, and welcome Bob Denkle, as he will join our department.

Re-Fit Closing Stores

February 9-Nemway Group has announced that 80 Re-Fit stores will be closing down around the country in the next six months with 100 more to follow within the year. - [1] - However, the last ten years has seen a steady decline in sales as consumers turned to other clothing retailers such as Zanas and HRM. - [2] - "I don't know, I just found the clothing to be outdated;' says a former customer. "They should have updated the styles and offered non-sporty options:"

CEO Derrick Greenwich agrees. "We focused so much on particular styles of sportswear that we lost sight of the changing tastes of consumers. We're working on restructuring the company and offering consumers what they want. We'll come back bigger than ever," - [3]-

An internal review of the losses will continue to be conducted as nervous shareholders consider their next moves. - [4] - Nemway is hoping that a good portion of the Re-Fit stores will remain in operation as the company struggles to reinvent the brand.

CONTENTS

9 Easy Snacks Donald Cohen provides recipes that are suitable for those who are always on the move.	26 Wish You Were Here Rebecca Barajas shares her pictures from her amazing trip to New Zealand.
14 The Perfect Resort Melissa Green discusses the features of the top 10 famous resorts.	30 Delicious Diners Barry Eason shares his tasty experiences white on the road.
19 Passport Guide Henry Carroll shows you how to apply for a passport in 5 easy steps.	33 On a Budget Edward Boyd shares tips on how to save money when planning trips.
23 Safety First Tricia Oidham discusses basic first aid to first-time travelers.	35 Light My Way Reviews of the most popular guidebooks

Ginger Lin	[4:59]	Just a reminder to everyone to please clear all your desks and shut down all electronic devices before you leave today. The floors will be polished and cleaned over the weekend.
Dimitri Roberts	[5:00]	Should we lock all the cabinets and drawers as well?
Ginger Lin	[5:01]	Yes. Please make sure that when the furniture is moved around, nothing falls out.
Dimitri Roberts	[5:02]	I‘ll make sure that everything is secure and locked before l leave.
Janet Leigh	[5:03]	Ginger, I'm done with our budget reports. I’ll have a copy e-mailed to you soon before I send them off.
Ginger Lin	[5:04]	Thank you. And Lance, you'll have to reschedule your meeting with your client tomorrow.
Lance Sibley	[5:04]	I’ve already rescheduled our meeting to the following Monday. And to be on the safe side in case our offices are not ready by then, we’ll be meeting at a café not far from here.
Ginger Lin	[5:05]	Alright. It looks like most things are in order. Let me know ifl missed anything.
Janet Leigh	[5:06]	Actually, not everyone sent me their overtime hours. I was still able to confirm through the sign-up sheets but I need everyone to confirm over e-mail before I send the payment forms to the Finance Department.
Dimitri Roberts	[5:07]	Oops, that's me. I'll send an e-mail now.
Karen Walker	[5:07]	Me too.
Janet Leigh	[5:08]	That's good. I can send the forms once I get your e-mails.

Helping Hands

8732 Bakersfield Avenue, Santa Clara, California
www.helpinghands.com

Regional Manager-Employment Opportunity

Helping Hands has been dedicated to providing quality, affordable housing for low-income individuals and families. For over 25 years, we have been acquiring multifamily communities and improving the properties to maintain their availability for those earning less than 50 percent of the area's average income. Our properties are currently located in cities throughout the state of Texas-including Austin, Dallas, and Houston-with plans to expand to make more homes available to more people.

We are looking for someone for the position of regional manager. The new manager will be stationed in Austin and will supervise and evaluate the performance of on-site management and ensure that the properties are wellmaintained. The candidate must have a bachelor's degree or higher in a business or management field, have a minimum of three years of experience in supervising other personnel, and possess certain certificates (more details in the application page).

Applications can be submitted in person Monday through Friday from 9:00 A.M. to 5:00 P.M. or through mail or e-mail. They will be accepted only if they are received before 5:00 P.M. on October 14.

To: cmason@centersports.com
From: sdixon@instaprinting.com
Date: November 3
Subject: Your Inquiry

Dear Mr. Mason,

We are responding to the inquiry you made through our website yesterday. Insta Printing promises to provide faster, cheaper, and more reliable service than any of our competitors in the area. And we also guarantee to beat any price offered by a competitor.

As per your request, our company would be happy to help design and print jerseys for your soccer team. Besides casual wear, our company also has plenty of experience producing athletic wear for sports teams and clubs.

Customers can choose from a variety of materials and printing methods. These include denim, cotton, flannel, nylon and many more, and there are several printing methods including screen printing, heat press, and direct-to-garment printing.

Please feel free to contact me directly at 712-555-9804 to discuss the details further about working with Insta Printing. We look forward to working with you and helping your organization achieve its goals.

Sincerely,

Stephen Dixon
Client Relations Representative, Insta Printing

(Man) — [1] — I remember when Sergio Hermandez first came to work here at Trout & Lee. He was a young man of thirty with a heart and mind filled With ambition and drive. — [2] — It is that ambition and drive, along with a lot of integrity and intelligence, that made him one of the most valuable players in the garment business and us one of the most successful companies.

— [3] — I can’t help but remember how emotional I was when I left the company to pursue a life of leisure last year. — [4] — I know the speech Serg. gave then came back to help me during the difficult transition into living without an office to go to and colleagues to be continually inspired by, and I hope the few humble words I’ve strung together will remind him of how well—respected he is and what an astounding‘ life he has lived as he goes through the same process. Please, put your hands together for Mr. Sergio ' Hernendez.

Order#: 23710

Maple Outdoor

387 Maple Street, York WA

Date: May 6

ITEM	BRAND	Unit	PRICE
Hiking Boots	Nordic Heights	$149.95	$149.59
Camping Stove	Avalanche	$58.79	$58.79
Fuel Canister	Avalanche	$9.98	$19.96
Socks	Northern Wool	$12.85	$00.00 (Comp.)
Total:			$228.34

* We've included a free pair of socks to keep you warm on your next camping trip.

Thank you for being a loyal patron of Maple Outdoor for more than a year!

As always, if there is anything we can assist you with, don't hesitate to ask. Remember, if your are contacting us about a specific order, make sure to give us the order number and your name.

Call us: (601) 478-2129
E-mail us: Maple0utdoor@zmail.com

To: Customer Service, Maple Outdoor
From: Shane Sandberg
Date: Oct. 9
Subject: Delivery Issues

I received my order yesterday and it wasn’t what I had expected. I had ordered an Avalanche camping stove, but ! received a MT Elite stove instead. I'd like to receive the Avalanche stove as soon as possible, as I’ve got a fall camping trip next weekend. Do you think you could get it to me in time, or should I just come and exchange the stove at your store? Please contact me soon. I’ll be waiting.

Thank you,

Shane Sandberg

Attention Passengers

Clinton Bus Lines

In response to customer feedback, Clinton Bus Lines will be expanding its bus routes connecting Texas to other metropolitan centers in the Southwest. Starting on May 1, the new routes listed below will take effect. In order to promote these new bus lines, we will be offering tickets at half price during the first week of operation. Improving y our satisfaction is our main priority. To get more detailed information such as departure and arrival times, please visit our website at www.clintonbusses.com.

• From Dallas Bus Terminal to Phoenix, Arizona Bus Terminal
• From Austin Bus Terminal to Santa Fe, New Mexico Bus Terminal
• From Fort Worth Bus Terminal to Denver, Colorado Bus Terminal

To: erichanson@prplanning.com
From: dangregory@trentonlogistics.com
Date: April 27
Subject: Upcoming Visit

Dear Mr. Hanson,

I am currently finalizing all the details for my visit to your company's headquarters in Santa Fe. Thank you for inviting me down to take part in these business negotiations. Please let me know what time I should arrive. Will the meeting begin after lunchtime like it did last time?

You won't need to pick up me up, as I have arranged for a cab to pick me up at the Santa Fe Bus Terminal. Fortunately, a new bus line was established between where I live and your offices. It has made transit in the Southwestern region considerably convenient. There are routes that now travel to Denver and Phoenix as well. Also, thanks to some lucky circumstances, I will be able to buy my ticket to Santa Fe at half the original price.

I can't wait to see you and your co-workers again soon.

Dan Gregory

To: Brian Petersen <bpetersen@atasteofclass.com>
From: Jason Hostrum <jhostrum@jhfurnishing.com>
Date: November 20
Subject: Office Christmas Party

Dear Mr. Peterson,

I am looking to engage the services of your catering company, A Taste of Class, for our Christmas party at the end of this year. Ideally, we would like to have our event on Saturday, December 20. I just have a few questions about your services. First, do you provide decorations? I really want this year's party to be a hit; it is my first time being responsible for it and I really want to impress the boss. Second do you have a wide range of vegetarian dishes? We have 12 vegetarians on our staff of 35, so it will be important to provide them a full meal, not just appetizers. If you could get back to me with the answers to my questions and your availability for the 20th, I would greatly appreciate it.

Sincerely,

Jason Hostrum
Junior Secretary,Johnson Home Furnishing

To: Jason Hostrum <jhostrum@jhfurnishing.com>
From: Brian Petersen <bpetersen@atasteofclass.com>
Date: November 21
Subject: Office Christmas Party

Dear Mr. Hostrum,

I am delighted that you have contacted ATaste of Class to help make your Christmas party one to remember. Let me answer all of your questions and put your mind at ease. To begin with, we have one team left that can cater you for the 20th of December, so you are in luck! As far as the decorations are concerned, we have several different themes to choose from; please visit our website at www.atasteofclass.com to see pictures of our successful events from the past. They are labeled with themes so you may just choose one that appeals to you. Your final inquiry regarding the vegetarian option will also require some decision-making on your part. We offer gourmet dining and are happy to specially prepare 12 vegetarian meals, but that can be a little bit expensive. I don't know what your budget is, but might I suggest making the entire menu vegetarian? We have an outstanding vegetarian chef,Julia Monroe, who can prepare a full vegetarian buffet so delicious a lion would eat it! This option is also a lot more cost-effective than preparing two separate menus. After reviewing your options, please let me know what choices are best for you.

Sincerely,

Brian Petersen,
Booking and Sales Manager
A Taste of Class

To: Brian Petersen <bpetersen@atasteofclass.com>
From: Jason Hostrum <jhostrum@jhfurnishing.com>
Date: November 22
Subject: Office Christmas Party

Dear Mr. Petersen,

Thanks for your reply I want to go ahead and book the event for Saturday the 20th of December. I want the decoration theme Winter Wonderland, and I have decided to take your advice and go with whatever menu chefJulia Monroe can put together for us. I really appreciate all of your recommendations and I just know this will be a great event!

All the best,

Jason Hostrum,
Junior Secretary,Johnson Home Furnishing

To: Raquel Jenkins <cservice@starproducts.com>
From: Jose Ramos <jramos.zipnet.com>
Date: October 14
Subject: Defective Hose

Dear Ms. Jenkins,

Recently, I purchased 5,000 yards of XPl 00 industrial hosing from your company, Star Products.The hosing was listed as capable of handling up to 1,000 pounds of pressure per square inch (psi). My company, Advanced Dynamic Cleaning, refitted all of our pressure washers with your hosing at considerable cost and time. Every single one of our pressure washers failed somewhere along the hosing from the joint of the gun to the compressor. Our compressors only create 500 psi, so I have to conclude that there is some defect in the design of your hose. I would like to get a refund of my purchase or a replacement of my order with hosing that meets industry standards. I have included my purchase order and a copy of the invoice.

Sincerely,

Jose Ramos

To: Jose Ramos <jramos.zipnet.com>
From: Raquel Jenkins <cservice@starproducts.com>
Date: October 16
Subject: Defective Hose

Dear Mr. Ramos,

We have received your report of a defective hose and reviewed the attached documents.We really value your business and hate that you went through such a waste of time and energy with our hosing. However, I am afraid to say that the mistake may be on your end. In looking over your purchase, you clearly ordered XPl 00 hosing x 5,000 yards. If you look at the specs for that hosing, it is only rated at appropriate for 100 psi. This could explain why all of your hosing failed.What I can offer you is an exchange of the remaining XPl 00 hosing in your inventory for a hosing more appropriate to your needs.We will do this at no charge and pay for the shipping as a show of our appreciation for your business. Please fill out the purchase order that I have attached and include it with the XPl 00 hosing when you ship it back to us for exchange.

Thank you,

Raquel Jenkins

Star Products Purchase Order Form

Product name	PSI	Length required	Price per yard	Applicable discount
XP1000	1000	2,500 yards	$.50	Total discount as per agreed upon exchange with product XP100

To: Jason Roberts <jroberts@robertsparties.com>
From: Leroy Jenkins <ljenkins@smope.com>
Date: Sept. 24
Subject: Fall Party

Dear Mr. Roberts,

My name is Leroy Jenkins and I am planning a family reunion for the first weekend of October. I have heard from some friends that your parties are absolutely the best. I really want to make a good impression with my sister's new in-laws; it will be the first time that they join our family for our annual reunion. I just have a few questions for you. First, I need to know how much you would charge for a party for 25 people. I can afford $25 per person, not including alcohol. My family is also a little bit picky with the food they like, so if it is possible for you to send a list of the foods that you provide and the cost per person, I would like to go through it and create my own menu. The last question I have for you is staffing. I really don't want to be cleaning up and doing dishes during the party. Do you provide staff, and if so, how much do you charge for their service? Please write me back so we can get this party planned!

All the best,
Leroy Jenkins

To: Leroy Jenkins <ljenkins@smope.com<
From: Jason Roberts <jroberts@robertsparties.com<
Date: Sept. 25
Subject: Fall Party

Dear Mr. Jenkins,

So glad to hear that our parties have been such a success. We do have a catering menu for you to choose items from, and feel free to mix and match based on your own budget and tastes. I have included a menu as well as a staffing guide. I recommend hiring the Banquet Captain if you have nerves about the event. Our Banquet Captains are trained to engage and charm the guests at the parties we host, hence our strong reputation.

I look forward to making your party a success!

Jason Roberts

ROBERT'S PARTIES CATERING LIST

Appetizer	Entree	Salad	Dessert
Chips and Dip 1.00	Steak 2.50*	Caesar 2.00*	Pie .50*
Pastry Bites 1.00	Chicken 1.50*	Cobb 2.00*	Pie .50*
Onion Rings 1.00*	Pork 1.50	Wild Greens 2.00*	Ice Cream .50

ROBERT'S PARTIES STAFFING PRICES

Chef	$5.00 per hour
Wait Staff	$2.50 per hour
Banquet Captain	$3.50 per hour

* recommended items