Good morning, everyone. I’ve called this meeting to discuss the results of the survey we gave out to our customers about our cashiers. After looking over the data, it seems, while some customers like the increased rapport, many customers are dissatisfied with the speed of the checkout the most. I know we focused on holding personal conversations with our customers at the workshop last month, but it is really slowing us down. I think we should hold speed tests periodically to ensure the checkouts are going quickly, but accurately. Sandy, please set up that speed test for the end of next week. |