Questions 10-12 refer to the following phone message.
M: Hello, Mr. Hito? This is Jack Morris, and I ordered some paint from your company's website a week ago. In my order, I asked that you send three cans of paint as well as several swatches of some other colors we were considering using in another room. However, when we received the package, one of the cans had burst during shipping, and now all of the swatches are ruined. Plus, the paint is completely dried and now useless. I'm very disappointed about this, especially since your company stresses attention to detail. I would like these cans of paint sent again immediately. I have to finish a room by next week, so please get back to me as soon as you can. |
