Taking The TOEIC Skills and Strategies 1 (Chapter 3: Reading Practice)

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A - E-mails and Letters Questions 13 — 17 refer to the following e-mails.

13. What is the purpose of Mitchell Smith’s e-mail? A) To request a replacement for damaged goods B) To reorder a product that was not delivered C) To complain about being overcharged D) To demand a refund for an order

14. Which is true about Mitchell Smith? A) He did not order a card. B) He ordered flowers to be delivered. C) He has no proof that the flowers were damaged. D) He recently made his first Flower Express order.

15. What reason does Jay Tanaka give for the problem? A) Severe weather B) Lack of payment C) A mistake by Mitchell Smith D) An unuSual number of orders

16. What does Jay Tanaka promise Mitchell Smith? A) A payment to his credit card account B) A free card and chocolates C) A shipment free of charge D) A cash refund

17. How can Mitchell Smith receive an extra $25? A) By calling a customer service representative B) By visiting a Flower Express store C) By typing a code when ordering online D) By sending the flowers back

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