Taking The TOEIC Skills and Strategies 2 (Chapter 1: Listening Practice)

Audio: Audio script

Questions 19-21 refer to the following conversation and the invoice. M: Look at this. The printers made a mistake. We reduced the order to 100 invitations, but they've invoiced us for the original 150. W: Well, we are not paying for invitations we didn't receive. We'll have to ask for a revised bill. M: OK, I have to get to a staff meeting now, but I'll call them after that and ask for a new invoice. W: Excellent. That way, we can settle the amount owed immediately.

A - Office Talk Listen to the questions and choose the best answer.

19. What problem does the man mention? A) A product was incorrectly labeled. B) A delivery arrived late. C) A billed amount was incorrect. D) A product was lost in shipment.

20. Look at the graphic. How much should be refunded? A) $5.00 B) $15.00 C) $50.00 D) $70.00

21. What will the man do next? A) Attend a meeting B) Calla company C) E-mail a designer D) Find a coworker

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