Questions 7-9 refer to the following conversation.
W: Thank you for taking a look at my car on such short notice. Have you figured out what's wrong with it?
M: Yes. One of the engine parts is broken and needs to be replaced. I ordered it, but it will take a few days to come in.
W: Oh, that's no good. I need to use the car to go to a trade show this weekend.
M: Well, do you have insurance? We have some loaner cars that you can use while your car is being repaired.
W: Why, yes, I do. Here is my card.
M: Great. I'll give them a call and then come back with the invoice for the repairs. |
