Questions 1-3 refer to the following conversation.
M: Good morning, this is Charles Rothfield. I have a reservation for this weekend, but I need to cancel it.
W: That's fine, sir. However, you should be aware that there is a 50% room rate fee for cancellations made with less than 48 hours'notice.
M: Oh? I didn't have to pay this last time.
W: We started this policy just last month. Since you're a longtime member of our loyalty program, we will refund you the full amount. However, next time, you will need to pay the fee. |