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Taking The TOEIC Skills and Strategies 2 (Chapter 1: Listening Practice)


E. Telephone Messages

Read the following talks, and focus on the main points. Use the What to listen for sections as a guide.

Thank you for calling Dynamic Bank’s credit card service center. You have reached us after regular working hours. Our standard hours are Monday through Friday, 7 am. to 7 pm. However, if this is an emergency, one of our highly trained representatives will assist you. For lost or stolen cards, press 1 now. If you encounter difficulties with the approval of a purchase, press 2 now; Depending on call volumes, you may experience a short wait. Rest assured our representatives are working to answer your call as quickly as possible. Thank you again for calling Dynamic Bank.
What to listen for

— Why would a caller hear this message?
— What should callers do about a lost credit card?
— Why might callers have to wait?

The business is not currently open.
Press 1
Because many people are calling

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