Taking The TOEIC Skills and Strategies 2 (Chapter 1: Listening Practice)

Audio: Audio script

Questions 16-18 refer to the following announcement and the phone directory. W: Attention, all RightStep Shoes customers. As a result of recent health code changes, we have amended our return and exchange policy. Previously, we took back any shoes if they were returned within 30 days of purchase, as long as they had a receipt. However, from now on, we can only take back unworn shoes within fourteen days ofthe original purchase, with a receipt. We apologize for the inconvenience. If you have a problem or any questions, you can reach me at extension 653.

B. Office Announcements 2 Listen to the questions and choose the best answer.

16. What is the purpose of this announcement? A) To release a schedule B) To find a customer C) To clarify a policy change D) To announce a new sale

17. What is indicated about the policy? A) A receipt has always been mandatory. B) Shoes from other stores are accepted. C) Shoes must be in the original packaging. D) Children’s shoes are an exception.

18. Look at the graphic. Which department is the speaker from? A) Public Relations B) Legal C) Management D) Sales

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