/əˈpɑː.lə.dʒaɪz/
xin lỗi
to ask forgiveness for a mistake.

2. contact information (n)
/ˈkɑːn.tækt ˌɪn.fɚˈmeɪ.ʃən/
thông tin liên lạc
a person's name, address, and telephone number

3. hang-up (vp)
/hæŋ ʌp/
cúp máy
to end a telephone conversation.

4. message pad (n)
/ˈmes.ɪdʒ pæd/
tập tin nhắn
a book for writing messages in.

5. out to lunch (vp)
/aʊt tuː lʌntʃ/
ra ngoài ăn trưa
to leave work after noon to eat.

6. regarding (prep)
/rɪˈɡɑːr.dɪŋ/
liên quan đến
in relation to; about

7. repeat (v)
/rɪˈpiːt/
lặp lại
to say or do something again.

8. ringing off the hook (vp)
/ˈrɪŋɪŋ ɒ:f ðə hʊk/
chuông reo liên tục
when a telephone rings a lot and for a long time

9. spell out (vp)
/spel aʊt/
đánh vần
to say each letter in a word.

10. telephone number (np)
/ˈtel.ə.foʊn ˌnʌm.bɚ/
số điện thoại
a series of numbers. They can be dialed on a telephone to contact a person.

11. understaffed (adj)
/ˌʌn.dɚˈstæft/
thiếu nhân sự
to have not enough people working.
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