Guided practice activity 5
Read the following short paragraphs taken from one of the main practice texts. Read the statements and the questions that follow.
Office hours, appointments and physician referrals
New patients may schedule an appointment by calling (317) 555-2611, extension 3310.
Office hours are 8:30 am to 5:00 pm, Monday to Friday, although some doctors may
see patients as early as 7:30 am. Established patients should contact their doctor's
secretary for a convenient appointment time or to obtain test results.
If you think you need an appointment longer than 15 minutes, you should say so
when you book your appointment. This will avoid delays for other patients.
After Hours Care
Patients needing urgent medical attention when the centre is closed may contact their
physician by calling the main clinic telephone number: (317) 555-2611. The clinic's
answering service will then contact the physician on call. While it is not usual for
doctors to undertake home visits, in an emergency, such a visit is possible.
Statement: The Health Centre is open in the evenings.
- What are the specific opening hours?
- Does this confirm or contradict the statement?
Statement: It is not possible for a doctor to visit you at home.
- Is there any information on home visits?
- Is there any possibility for a doctor to visit you at home?
Statement: Notifying the staff you want a longer appointment is helpful for doctors.
- Should you let the staff know if you want an appointment longer than 15 minutes?
- Who benefits from this?
- Would the doctor benefit?
- How do you know this for certain?
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