Tôi luôn cho rằng nếu bạn đủ chăm chỉ và đủ cố gắng, mọi chuyện sẽ tốt đẹp - Katharine Graham
Unit 1: Communication by email
Unit 2: Taking a message
Unit 3: Taking a seservations
Unit 4: Changing a reservation
Unit 5: Problems with reservations
Unit 6: Difficult customers
Unit 7: Farewell
Unit 8: Methods of transportation
Unit 9: Local attractions
Unit 10: On a tour
Unit 11: Discussing rules and policies a tour
Unit 12: Release forms
Unit 13: Job advertisements
Unit 14: Preparing your curriculum vitae
Unit 15: Getting a job