Luyện tập từ vựng ( Highly Recommended - New Edition )

Giấc mơ không thành hiện thực chỉ vì bạn mơ thấy chúng. Làm việc chăm chỉ mới khiến mọi thứ xảy ra. Làm việc chăm chỉ mới tạo ra sự thay đổi. (Shonda Rhimes)

Unit 1:  Taking phone calls

Unit 2:  Giving information

Unit 3:  Taking room reservations 

Unit 4:  Taking restaurant bookings 

Unit 5:  Giving polite explanations 

Unit 6:  Receiving guests 

Unit 7:  Serving in the bar 

Unit 8:  Instructions 

Unit 9:  Taking a food order 

Unit 10: Desserts and cheese 

Unit 11: Talking about wine 

Unit 12: Dealing with requests 

Unit 13: Describing dishes 

Unit 14: Dealing with complaints 

Unit 15: Jobs and workplaces 

Unit 16: Explaining and instructing 

Unit 17: Taking telephone requests 

Unit 18: Taking difficult phone calls 

Unit 19: Health and safety at work 

Unit 20: Giving directions indoors 

Unit 21: Giving directions outside 

Unit 22: Facilities for the business traveller 

Unit 23: Offering help and advice 

Unit 24: Dealing with problems 

Unit 25: Paying bills 

Unit 26: Payment queries 

Unit 27: Applying for a job 

Unit 28: The interview 

Unit 29: Test Your Self