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Điều tôi muốn biết trước tiên không phải là bạn đã thất bại ra sao mà là bạn đã chấp nhận nó như thế nào. (Abraham Lincoln)
Unit 1: Taking phone calls
Unit 2: Giving information
Unit 3: Taking room reservations
Unit 4: Taking restaurant bookings
Unit 5: Giving polite explanations
Unit 6: Receiving guests
Unit 7: Serving in the bar
Unit 8: Instructions
Unit 9: Taking a food order
Unit 10: Desserts and cheese
Unit 11: Talking about wine
Unit 12: Dealing with requests
Unit 13: Describing dishes
Unit 14: Dealing with complaints
Unit 15: Jobs and workplaces
Unit 16: Explaining and instructing
Unit 17: Taking telephone requests
Unit 18: Taking difficult phone calls
Unit 19: Health and safety at work
Unit 20: Giving directions indoors
Unit 21: Giving directions outside
Unit 22: Facilities for the business traveller
Unit 23: Offering help and advice
Unit 24: Dealing with problems
Unit 25: Paying bills
Unit 26: Payment queries
Unit 27: Applying for a job
Unit 28: The interview
Unit 29: Test Your Self