Nếu bạn chỉ làm những việc đơn giản, cuộc đời bạn sẽ đầy rẫy khó khăn. Nhưng nếu bạn dám làm những việc khó khăn, cuộc đời bạn sẽ đơn giản – Donald Trump
Unit 1: Taking phone calls
Unit 2: Giving information
Unit 3: Taking room reservations
Unit 4: Taking restaurant bookings
Unit 5: Giving polite explanations
Unit 6: Receiving guests
Unit 7: Serving in the bar
Unit 8: Instructions
Unit 9: Taking a food order
Unit 10: Desserts and cheese
Unit 11: Talking about wine
Unit 12: Dealing with requests
Unit 13: Describing dishes
Unit 14: Dealing with complaints
Unit 15: Jobs and workplaces
Unit 16: Explaining and instructing
Unit 17: Taking telephone requests
Unit 18: Taking difficult phone calls
Unit 19: Health and safety at work
Unit 20: Giving directions indoors
Unit 21: Giving directions outside
Unit 22: Facilities for the business traveller
Unit 23: Offering help and advice
Unit 24: Dealing with problems
Unit 25: Paying bills
Unit 26: Payment queries
Unit 27: Applying for a job
Unit 28: The interview
Unit 29: Test Your Self