Practice activity 2.2: Organising a letter
Here is another example IElTS-style letter. Can you add an appropriate greeting and sign-off to the letter, and separate it into paragraphs?
I'm writing to complain about my treatment at your store, Stylish Ladies Fashion.
I have been a loyal customer for many years, and have always been pleased with the
quality of the clothing and the service. However, last Tuesday I was shocked by the
behaviour of one of your sales assistants. Firstly, she was clearly making a personal
phone call when I entered the store and did not ask me if I needed any assistance. After
browsing for a while I found a skirt that I was interested in, but I had to wait more than
ten minutes for her to finally finish her phone call and help me. When I finally had her
attention, I asked her if she had the skirt I wanted in a larger size and she answered
very rudely that they didn't and suggested that I was too large for all their clothes. As
you can imagine, I left feeling extremely upset. I feel that I deserve both an apology for
your assistant's behaviour and a promise that in the future you will implement better
customer service training for your employees. I hope to hear from you soon on this
matter.
Answer
Dear Sir or Madam,
I'm writing to complain about my treatment at your store, Stylish Ladies Fashion. I have
been a loyal customer for many years, and have always been pleased with the quality of the
clothing and the service.
However, last Tuesday I was shocked by the behaviour of one of your sales assistants.
Firstly, she was clearly making a personal phone call when I entered the store and did not ask
me if I needed any assistance. After browsing for a while I found a skirt that I was interested
in, but I had to wait more than ten minutes for her to finally finish her phone call and help
me. When I finally had her attention, I asked her if she had the skirt I wanted in a larger size
and she answered very rudely that they didn't and suggested that I was too large for all their
clothes.
As you can imagine, I left feeling extremely upset. I feel that I deserve both an apology
for your assistant's behaviour and a promise that in the future you will implement better
customer service training for your employees.
I hope to hear from you soon on this matter.
Yours faithfully,
Caroline Customer
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