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Practice activity 4.3: Writing formally

Here is another example of a formal Task 1 question:

You recently had a car accident. You were not injured, but your car was damaged. Write a letter to your insurance company. In your letter:
  • Introduce yourself and describe the accident.
  • Detail the damage to your car.
  • Explain why you need your car repaired quickly.

Write at least 150 words. You do not need to write any addresses. Begin your letter with: Dear Sir or Madam,


Here is an answer to the question, which contains all the necessary information but is far too casual. Can you rewrite it using appropriately formal language?
Hi!
I'm Bob, and I've had car insurance with you guys for about 6 years or so. My number is 36664Y. I've never made a claim before, but I got into an accident yesterday and my car got really banged up.
It's pretty bad, so I can't drive at all. There's a huge dent in the front section ·cause I hit a tree and one light is totally broken. I got my mechanic to take a look and she reckons it'll be 2000 bucks to fix!
What do you think? How quickly can you sort my claim out? I really need my car as as soon as possible, since I'm supposed to drive a lot in my job. If you wanna get a hold of me, you can just write me back at this address or give me a ring on 0403 615623.
Get back to me soon and Let me know that you're dealing with it.

Cheers,
Bob


Answer

Dear Sir or Madam,
My name is Bob Jones and I have been a client of your insurance company for six years. My client number is 36664Y. During the time I have been with your company I have never needed to make a claim until yesterday, when my car was damaged in an accident.
The damage to my car is fairly serious, and makes it impossible for me to drive. The front section is quite crumpled as a result of hitting a tree, and one light is broken. My mechanic has looked at the damage and says it will cost $2000 to repair.
Could you please let me know how quickly you can process my claim? It is vital that my car be repaired promptly as I need to drive extensively as part of my work. I can be contacted at this address or on 0403 615623.
I hope to hear from you soon with confirmation that my claim has been processed.

Yours faithfully,
Bob Jones
- Practice activity 4.2: Transforming verbs into nouns

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