A

Dear Sir or Madam, 1 your hotel. I stayed in your establishment for three days last month, from the 13th to the 16th, and 2 the level of service I received.
Not only was the room considerably smaller than I had been led to believe, but also it lacked a number of the facilities advertised on your website. The coffee maker was broken, there was no wireless internet connection, and only two channels were available on the television. When I told the desk clerk of these issues, I was quite rudely informed that nothing could be done. The clerk did not offer me an apology or make any attempt to improve the situation.
I booked a room at your hotel on the basis of the facilities available there, and I believe that I am entitled to at least a partial refund. 3 contact the Consumer Protection Organisation.

Yours faithfully,
Gustav Guest

B

Dear Professor Brown, , I am writing with regard to my philosophy essay. I know that you explained the assignment during last Tuesday's lecture, but I have a question about the subject of my essay.
1 write about a German philosopher instead of a Greek philosopher? I realise that you wanted us to write about one of the well-known Greek philosophers, but I am unfamiliar with their work.
I am also somewhat confused about the structure of the essay. 2 send me an example of the type of essay you would like? This would be extremely helpful to me.
Thank you for your help, and 3

Best regards,
Una Undergraduate

C

Dear Ms Holmes, Thank you for your enquiry regarding our Library and its membership regulations. , 1
In order to become a member you will need to provide two pieces of identification with your name and current address. You will receive your card in the mail two to three weeks after making your application. Once you are a member you may borrow up to eight books and two DVDs at any one time, and they may be kept for three weeks. You will also have access to our many online materials. 2

Yours sincerely,
Bernard Bookman