|
|
/ əkˈsept/
/ eɪdʒ/
/ ˈen.i.θɪŋ/
/ ˈkrɪs.məs/
/ left/
/ ˌæf.tɚ.təˈnuːn/
/ ˌmɪdˈmɔːr.nɪŋ/
| Unit 4: Taking restaurant bookings | Unit 6: Receiving guests |
UNIT 3 - Taking room reservations
UNIT 4 - Taking restaurant bookings
UNIT 5 - Giving polite explanations
UNIT 12 - Dealing with requests
UNIT 14 - Dealing with complaints
UNIT 16 - Explaining and instructing
UNIT 17 - Taking telephone requests
UNIT 18 - Taking difficult phone calls
UNIT 19 - Health and safety at work
UNIT 20 - Giving directions indoors
UNIT 21 - Giving directions outside
UNIT 22 - Facilities for the business traveller
UNIT 23 - Offering help and advice