When Maria goes to check in to her hotel, Chad, at reception, informs her that he doesn't have her reservation. He finds a room for her, which ends up being too noisy.
Chad: How can I help you?
Maria: I'm checking in. I've got a reservation under the name Baker.
Chad: Okay, let me pull up your reservation. You said "Baker."
Maria: Yes, Maria Baker.
Chad: Unfortunately, I have no record of your reservation. It must have gotten lost in our system.
Maria: Great. Just my luck!
Chad: Don't worry. We've got plenty of rooms. Are you a member of our rewards program yet?
Maria: No, I don't travel that much so it's not worth my while.
Chad: You can start earning points with this stay. Then you can get discounts on future stays and special offers by mail.
Maria: As a rule, I don't join those programs. I get enough junk mail already.
(ten minutes later)
Maria: I just checked my room, and I'll need a different room.
Chad: What's the problem?
Maria: The 12th floor is a zoo. There's some kind of convention going on up there and people are making a racket.
Chad: I'm sorry about that. Let's see what else we have.
Maria: Also, you must have given me a smoking room because it reeks of cigarette smoke!
Chad: I do apologize for that. Let me give you room 1485. It should be quiet and smoke free.
