Different situations Look at paragraphs 1 – 10, and answer the question that follows each one. If it is formal, it should begin with a polite salutation. If you don't know the recipient's name, call them Sir or Madam, but if you know their name, always use it (beginning with Mr. for men and Ms. for women). It should be brief, clear and to the point. End with Yours sincerely if you know the recipient's name, or Yours faithfully if you don't. Some people end theirs with Yours truly. Only use Best wishes at the end if it is informal. What is the speaker talking about? Answer The speaker is explaining how to write a business / transactional letter. Mr. Jenkins: What's the schedule for today? Ms. Ranscombe: Well, after everyone has arrived and registered, there will be coffee in the reception area. This will give everyone a chance to meet their fellow delegates and do some networking. This will be followed by a plenary session in the main hall: I believe the speaker will be giving a presentation on new marketing trends. After a break at 11 o'clock there will be different seminars for areas of special interest. The afternoon will consist of a series of workshops, and then there will be an evening reception and dinner for all the participants. Where are Mr. Jenkins and Ms. Ranscombe? Answer They are at a conference. Ms. Akkabar: Hello, Mr. Andrews. What can I do for you today? Mr. Andrews: I originally just wanted a checkup, but two days ago I lost a filling, and I think one of my crowns is coming loose. I guess that will be expensive to fix. Ms. Akkabar: Well, it might be, but we have various payment options that might spread the cost. Take a seat and I'll have a look. Hmm. Your gums look a bit sore. How often do you brush and floss? Mr. Andrews: About five times a day! What is Ms. Akkabar's job? Answer Ms. Akkabar is a dentist. Our company is committed to helping employees learn more about their jobs and develop their skills, so we run regular sessions to facilitate this. These are usually in the form of seminars and workshops, and cover a wide range of subjects, including leadership skills, problem solving, decision-making, negotiation skills and interpersonal development. Our employees can then revise and practice these skills through our online program which is run on the company intranet. True or false: The speaker thinks that his employees don't work hard enough. Answer False. He believes that personnel training and development are important (in order to maximize his employees' potential in the workplace Is that Amanda Mellors? Oh, well, could you put me through then? You can't get through? Oh, her line is engaged. I see. No, I can't hang on, I'm afraid. Could you give me her extension? It's confidential, is it? Well, could you ask her to get back to me later? Hello? HELLO? I don't believe it, I've been cut off. What is the speaker doing? Answer He's talking to someone (probably a receptionist) on the telephone: he wants her to connect him to another person in the building. Each employee has at least one of these a year. Each session lasts about 45 minutes, and we ask them various questions. For example, we ask them if they think the work they are doing meets the correct standards and whether or not they have met the objectives we have set for them. We also like to know if they are happy with the way their career is progressing, if they would like to do something more challenging, and also if they receive sufficient encouragement, praise and motivation from their managers. Rearrange the letters in bold to make words: The speaker is talking about his company's fatfs spapialar program. Answer The speaker is talking about his company's staff appraisal program. My boss is abrasive, bigoted, conceited, confrontational, critical, insensitive, intolerant and obstinate. Does the speaker have a good boss or a bad one? Answer The speaker has a (very) bad boss! Ms. Collins: You will be expected to oversee the work of the production department, agree product specifications with sales departments and time schedules with the stock control department, ensure the product is manufactured according to agreed specifications, inspect the quality of the finished product, produce sales reports for the head office, visit and negotiate with suppliers on base material prices and deal with everyday problems as they arise. Mr. Sheppard: Anything else? Ms. Collins: Yes. Make my coffee. Two sugars and plenty of cream, please. What is Ms. Collins explaining to Mr. Sheppard? Answer Ms. Collins is explaining Mr. Sheppard's duties and responsibilities at work. Ms. Colley: What's your diagnosis? Is it serious? Mr. Sagala: Oh no. You have a throat infection, but it's fairly minor and nothing to worry about. Ms. Colley: Can you treat it? Mr. Sagala: Oh yes, I'll give you a prescription for antibiotics. They should cure it. But make an appointment to come back and see me in a week. It's contagious, so I suggest you take a few days off work. I'll write you a sick note. How does Mr. Sagala make his living? Answer Mr. Sagala is a doctor (when we ask somebody how they make their living, we want to know what their job is). Mr. Samson: This says we owe them $180, but the order was only for $131. Ms. Grant: Yes, but that price was exclusive of tax. Mr. Samson: I know, but even with tax it should only come to $165. Ms. Grant: That's true. Oh, hang on, look what it says at the bottom. Package and delivery: $15. Mr. Samson: Oh, right. Well, I guess we had better pay them. Who do we make the remittance payable to? Ms. Grant: Oh, we don't need to send them anything. The payment will be automatically deducted from our account at the end of the month. Unfortunately, what this doesn't show us is the import duty we will have to pay. I guess we can expect to get a bill from Customs soon. What are Mr. Samson and Ms. Grant looking at? Answer They are looking at a bill or invoice for something. | 