Questions 147-148 refer to the following e-mail. To: Jeanne Vasseur
From: Milo Bailey
Date: 4 February
Subject: Information Dear Jeanne, I think we made the right decision in hiring Carol. She has some excellent ideas about design and content for our Web site. The new site she created will help us attract new clients and help our current clients get the information they need. In addition to the minor changes you suggested earlier, we could have a blog on the Web site to post accounting tips and share some anecdotes. We need to sit down with Carol to share our thoughts. Her schedule is open tomorrow morning—will you be free? Sincerely, Milo |
147. Why did Mr. Bailey send the e-mail to Ms. Masseur?
148. What does Mr. Bailey want to do?
Questions 149-150 refer to the following receipt. Green’s Athletic Shoes 18502 Oriole Avenue
Chicago, IL 60800
(312)555-0132 August5,11:27 A.M. Receipt number: 5926 | Lunarwave running shoes Style: Fleetfoot, men’s size 10 | $119.00 | | Suresocks cotton running socks men’s size large | $4.99 | | Coolbreeze T-shirt men’s size medium Regularly $14.00, now 15% off | $11.90 | | Subtotal | $135.89 | | Sales tax (6.25%) | $8.49 | | Total | $144.38 | Thank you for shopping at Green’s Athletic Shoes!
Please fill out a customer survey at www.greensathletic.com. All returns must be made within 30 days.
A receipt is required to make a return. |
149. What is indicated about the T-shirt?
150. What must a customer do to return an item?
Questions 151-152 refer to the following text-message chain. Monica Blanco (10:43 A.M.) Hi, Carrie. Are you working this Friday? I'm working a half shift, and I was wondering if you could cover it. My brother's birthday party is that day. Carrie Morgan (11:25 A.M.) I'm working a half shift too. What time are you scheduled? Monica Blanco (11:37 A.M.) 8 A.M. to noon. Carrie Morgan (11:39 A.M.) I might be able to. I could do a full day, actually. I'm scheduled after you. Monica Blanco (11:40 A.M.) OK. Carrie Morgan (11:41 A.M.) I'm at work right now. When I see Mr. Cho, I'll ask him if it is OK to do your shift as well as mine. Monica Blanco (11:50 A.M.) Thank you! I appreciate it. |
151. At 11:39 a.m., what does Ms. Morgan mean when she writes, “I might be able to”?
152. Who most likely is Mr. Cho?
Questions 153-154 refer to the following memo. MEMO To: All Avisomark Employees
From: Eugenia Bajorek, Assistant Communications Director
Date: January 30
Re: Our company newsletter As part of a company-wide effort to reduce waste, we will be discontinuing the print version of our weekly company newsletter, effective March 1. From that date forward, the newsletter will be published in its online format only. In addition, beginning in March, the submission deadline for the Employee News section of the newsletter will be changed from the third Friday of each month to the second Friday of each month. This change will give Markus Quimby the time he needs to process and edit submissions. The submission process remains the same: simply e-mail Markus directly at mquimby@avisomark.com. |
153. Why was the memo written?
154. According to the memo, why would employees e-mail Mr. Quimby?
Questions 155-157 refer to the following article. Driverless Buses in Swansea? SWANSEA (12 May)—A consortium of city government officials and local business leaders is considering the purchase of driverless buses for some city routes. Commissioned with exploring options to improve transportation in Swansea and surrounding areas, the group recently sent three members to Malaga, Spain, where driverless buses run an eight-kilometre loop several times a day. Consortium member Gareth Elias was impressed by what he learned. Despite concerns about safety and traffic regulations, Mr. Elias could see driverless buses becoming a reality before long, but only in specific cases. “I believe they would be particularly useful during festivals and special events,” he said. “I can’t imagine them being on the roads every day.” Anisha Deepak, an engineer specialising in transportation innovation, served as a technical consultant on the trip. She was struck by the complexity of the buses’ artificial intelligence system, which allows them to learn as they collect data on every trip. “Artificial intelligence makes these buses very safe in real-world situations,” she said. “Nevertheless, it’s best to have a human operator on board at all times in case of emergencies.” A public community forum is scheduled for 2 June to discuss the benefits and drawbacks of driverless buses. Visit the Swansea Town Council’s Web site at www.swanseatowncouncil.gov.uk to learn more. |
155. What is the purpose of the article?
156. What opinion does Mr. Elias express about driverless buses?
157. What is indicated about Ms. Deepak?
Questions 158-161 refer to the following job posting. Morves Laboratories of Seoul is seeking an associate research scientist who will work collaboratively with a team of other scientists within the Research and Development Division. Morves Laboratories has more than 85,000 employees in offices and laboratories in Asia, Europe, and North America who are involved in developing, manufacturing, and selling cutting-edge medicines. The Research and Development Division is responsible for achieving the company’s primary goal of creating new and effective medications for worldwide use. Primary job Functions:
- Design and conduct laboratory experiments
- Perform rigorous data analysis
- Collaborate to write detailed reports
- Present research findings internally and externally to clients at specific meetings
Position Requirements:
- A master’s degree in biology
- At least five years of laboratory experience
- Excellent oral and written communication skills
- To apply, submit a resume and cover letter to www.morveslaboratories.co.kr/careers by November 10.
|
158. What does the job posting indicate about Morves Laboratories?
159. What is one responsibility of the position?
160. According to the job posting, what should an applicant possess?
161. How should someone apply for the position?
Questions 162-164 refer to the following e-mail. To: team@rosettipasta.com.au
From: valentina_rosetti@rosettipasta.com.au
Date: 20 August
Subject: Update Dear Team, The past several years have been fast-paced. — [1] —. Five years ago, when I began selling my homemade pasta, I never expected to need a space larger than the kitchen in my own house. How things have changed! This week, the business won a contract to supply a regional food distributor here in Eastern Australia. This achievement certainly would not have been possible without you. — [2] —. You have all worked hard to keep pace with such tremendous growth, and it was not always easy. To show my appreciation, I have decided that each of you will receive a bonus. - [3] -. With our solid team and our streamlined production process, I am optimistic that we will see our product placed on even more supermarket shelves soon. — [4] —. The future looks bright. Sincerely, Valentina Rosetti
Chief Executive Officer, Rosetti Pasta Company Ltd. |
162. Why did Ms. Rosetti send the e-mail?
163. What does Ms. Rosetti express confidence about?
164. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong?
“It will appear in your accounts on Friday.”
Questions 165-167 refer to the following e-mail. To: Sid Shepard
From: Corporate Security
Date: July 2
Subject: Your ID badge Dear Mr. Shepard: We received your request this morning for assistance in acquiring a new physical identification badge. As your current badge was misplaced, it has been deactivated. To receive a replacement, visit the corporate security office in Paulsen Hall between 7 a.m. and 5:30 p.m. You will be required to show a form of government-issued identification. In the meantime, you can take advantage of a new corporate initiative. The company app installed on all employees' mobile devices now includes a digital identification card that can be used to gain entry to the corporate parking garage and campus buildings. To access the digital ID card in the app, look for the “ID Card” tab. You can then scan your digital ID to enter all secure areas. If you have questions or need additional help, please call corporate security at 863-555-0171. Thank you. Hopper Technology Corporate Security |
165. What is the purpose of the e-mail?
166. What is suggested about Mr. Shepard?
167. The word “gain” in paragraph 2, line 3, is closest in meaning to
Questions 168-171 refer to the following online chat discussion. Margo Basset [9:16 A.M.] Hi, All. Where are we with the schedule for the weekly New Assets lunch series for our new hires? Stephan Ruess [9:18 A.M.] We've finalized the session topics. I believe we have confirmed one speaker. Alban Mithat [9:20 A.M.] That is correct. Salima Abubakar from our north suburban office agreed to take on the first session of the series. Margo Basset [9:24 A.M.] Fantastic. Is she able to present on June 10 as we planned? Alban Mithat [9:26 A.M.] She is, and she suggested that a panel discussion might be more engaging for her topic, renewable resources. She will moderate the discussion. I've e-mailed the three employees she suggested as panelists. Margo Basset [9:27 A.M.] That sounds good. And the other sessions? Stephan Ruess [9:28 A.M.] So, the topics for the other six sessions will be cryptocurrencies, commodities, investments, start-ups, real estate, and virtual interfaces. I hope to have speakers forthose sessions lined up by the end of this week. Margo Basset [9:31 A.M.] And they'll all be held at the midtown office. Stephan Ruess [9:32 A.M.] Correct. Four of our seven new hires are permanently assigned to the midtown office. The other new hires will be there on session days for required training. |
168. What is suggested about the New Assets lunch session on June 10 ?
169. At 9:27 a.m., what does Ms. Basset mean when she writes, “That sounds good”?
170. How many sessions still need speakers?
171. What is true about the New Assets lunch series?
Questions 172-175 refer to the following article. Research Findings Presented GALWAY (I July)—Eva Urban and her research team at the Ireland Agronomy Association presented their findings to the Galway Department of Transportation on Thursday. During their three-year study, the team was tasked with researching ways to improve the success of tree and shrub plantings along roadways. — [1] —. “The ground next to newly paved roads is often compacted by heavy machinery associated with construction,” Ms. Urban said. "As a result, the soil can’t absorb water or nutrients well, which makes it difficult for new growth to establish itself. — [2] —. My team set up different experimental plots alongside highways and tried various combinations of planting, tilling, and amending soils to determine what worked.” The final results of the government-sponsored research project were compiled into a 50-page handbook. Although the handbook was written specifically for the Galway Department of Transportation, its recommendations can be applied by municipal agencies throughout the country. -[3]-. "Each chapter explores one of the ten best practices identified by the team,” said Ms. Urban. "These basic techniques are relevant regardless of where they are implemented. The only site-specific variable is plant selection, as that will depend upon the particular geographic region.” Another point conveyed by the study is that successful plant establishment requires an integrated approach .— [4] —. Improving roadside planting requires a thorough assessment of a site's existing conditions as well as a wide variety of management practices to address the specific issues involved. |
172. What is the subject of the research discussed in the article?
173. Why does Ms. Urban mention heavy machinery?
174. In the article, what is indicated about a handbook?
175. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong?
“In other words, one action is not enough.”
Questions 176-180 refer to the following invoice and article. Dawn Sky Catering 525 Horseshoe Lane
Gardendale, PA 19061 Invoice date: December 6 | Invoice number: 5688 | Customer name | Maureen Shibata | | Company | Gardendale Neighborhood Association (GNA) | | Address | 4069 Strother Street, Gardendale, PA 19061 | | Phone number | 484-555-0152 | | E-mail | mshibata@gardendalena.org | | Event date | December 15 | | Balance due date | December 13 | | Description | Quantity | Price | | Platter of assorted raw vegetables with dips | 5 | $125.00 | | Grilled chicken skewers (tray) | 5 | $150.00 | | Quiche tarts (tray) | 5 | $175.00 | | Small chocolate cakes (custom decorated) | 50 | $250.00 | | SUBTOTAL | $700.00 | | Deposit (received November 25) | -$200.00 | | BALANCE DUE | $500.00 | Comments or special instructions: See November 30 e-mail from Ms. Shibata about cake design. This will be for the GNA's annual reception. | GARDENDALE (December 20)—The Gardendale Neighborhood Association (GNA) honored Mayor Karla Fugate at its annual reception last Saturday. Mayor Fugate had been asked to give a short speech about the city’s plans to build a new recreational center, after which she was presented with a special plaque to thank her for her role in the Westside Park project. According to GNA president Manuel Yuen, "Mayor Fugate was instrumental in making last year’s fund-raising festival for the park a huge success." The festival raised thousands of dollars more than the GNA expected. "It was a delightful surprise,” said Mayor Fugate. "We set ourselves a difficult mission with the park project, but everybody in the GNA and the community at large came through admirably.” the mayor continued. The GNA reception was held in the Gardendale Botanical Garden, which offered a beautiful setting. The food was provided by Dawn Sky Catering, which included an individual chocolate cake for each guest decorated with the GNA logo. |
176. What does the invoice suggest about Ms. Shibata?
177. When was the GNA required to pay $500 to Dawn Sky Catering?
178. According to the article, what happened at the reception?
179. In the article, the word “instrumental” in paragraph 1, line 12, is closest in meaning to
180. How many people most likely attended the GNA reception?
Questions 181 - 185 refer to the following letter and e-mail. Chisaka Gaining Systems
410-1109, Nijo Dencho, Nakagyo-ku Kyoto-shi
Kyoto, Japan Toby Heisenberger 1226 Lark Street
Albany, New York 12210 USA
May 7 Product Recall:
CGS-P27 High-Speed Gaming Computer Dear Mr. Heisenberger, This is to inform you that the CGS-P27 High-Speed Gaming Computer has been recalled. We have received reports of units overheating and becoming unusable. To address this issue, an additional fan needs to be installed in your computer. Please return the gaming system to the store in which it was purchased, using your personal customer identification number, PCI-70734. Your system will then be sent back to the manufacturer and repaired at no expense to you. We apologize for any inconvenience. Sincerely, Kobu Matsui, Vice President
Chisaka Gaming Systems | To: Virginia Granger <v.granger@chisakagamingsystems.jp>
From: Jennifer Kinkaid <jkinkaid@albancgm.com>
Date: June 12
Subject: Product recall Dear Ms. Granger, Our retail stores have been accepting your CGS-P27 High-Speed Gaming Computers for repairs as arranged. As you may know, owners of your gaming system are reluctant to give up their devices for repair once they find that they will be without the system for two to three weeks. Today alone, three customers (PCI-70734, PCI-17503, and PCI-90022) declined to have their systems repaired. The good news is that users of your gaming system are very loyal. However, to increase compliance with the recall and as a public relations gesture, you could provide us with several devices as part of a loaner program. Let me know how I can assist with this arrangement. Thank you! Jennifer Kinkaid Alban Computers, Games, and More |
181. Why did Mr. Matsui send the letter?
182. What type of company does Ms. Granger work for?
183. In the e-mail, the word “program” in paragraph 2, line 3, is closest in meaning to
184. What can be concluded about Mr. Heisenberger?
185. What does Ms. Kinkaid request in her e-mail?
Questions 186-190 refer to the following e-mail and Web pages. To: Marcella Wairimu <m.wairimu@theushindigroup.co.ke>
From: Henry Bunyasi <h.bunyasi@theushindigroup.co.ke>
Date: 3 February
Subject: Survey Dear Ms. Wairimu, The management team has asked us to find out how satisfied our clients are with our digital marketing services. To that end, we will conduct a survey during the month of April. Given your expertise in survey design and analysis, I would like you to develop a customer satisfaction survey that includes an evaluation of the digital marketing services we advertise on our Web site. It will be sent to each of our longtime clients here in Kenya. Please have a draft ready by 17 February and distribute it to the members of the management team for their review. You and I will present the draft at the management team's meeting on 23 February at 2:00 P.M. Regards, Henry Bunyasi | http://www.theiishindigroup.co.ke/ services_survey About Us | Services | Plans and Pricing | Company News Satisfaction Survey
1 May At The Ushindi Group, we strive to provide you with top-quality marketing services. That is why we are asking our longtime clients to complete this short survey about our digital marketing services. With the information you provide, we can identify areas for improvement. Please submit your responses on or before 19 May. Thank you for helping us to serve you better. Please type one of the following values into the appropriate box for each service. 1 = very dissatisfied, 2 = dissatisfied, 3 = no opinion, 4 = satisfied, 5 = very satisfied Digital Marketing Services
| A. Advertising on social media | ⬜ | | B. Content creation, including written content, photos, and videos | ⬜ | | C. E-mail marketing to existing and potential customers | ⬜ | | D. Web and mobile app development and design | ⬜ | Client name (optional): ____________________________ | https://www.theushindigroup.co.ke/ companynews About Us | Services | Plans and Pricing | Company News Improvements to Our Services In response to customer feedback, The Ushindi Group will introduce a new e-mail marketing strategy on 15 July. Our new focus will be on triggered e-mails. Triggered e-mails are sent out automatically based on customer behaviour and have a much higher response rate than traditional marketing e-mails. Triggered e-mails help companies turn casual buyers into loyal customers. We anticipate that this change will result in a noticeable increase in repeat customers for our clients. The price of our services will remain the same. For more information, you may contact your marketing account manager directly, call The Ushindi Group at 0800 205 555, or send an e-mail to info@theushindigroup.co.ke. |
186. What is stated about Ms. Wairimu in the e-mail?
187. What will most likely happen on February 23 ?
188. What can be concluded about the satisfaction survey?
189. What news is reported on the second Web page?
190. What digital marketing service will The Ushindi Group change based on responses to its survey?
Questions 191-195 refer to the following article and Web pages. Director Rubio Celebrated MERRINGTON (July 20)—Although Pedro Rubio retired from directing ten years ago, his award-winning films still influence today’s cinema. Rubio’s childhood home was near a movie house, where he fell in love with the art form. He saw several movies a week, sometimes watching the same movie multiple times. His extensive familiarity with a range of genres is apparent in his work. Titles range from the romantic Send Me Some Roses to the horror classic That House. Rubio retired from filmmaking at age 65 after almost 40 years of directing, but he has kept busy. Most recently, he has been working as a guest lecturer at the nearby Weberton Film School. Readers will be pleased to hear that our own Merrington Cinema will be showing Rubio’s films throughout August. Whether you are a longtime fan or have never seen a Rubio film, you will surely enjoy this offering at Merrington Cinema. | https://www.merringtoncinema.com Home | Schedule | Reviews | Contact Us Choose Your Own Double Feature In August, we will celebrate the acclaimed director Pedro Rubio’s birthday by showing many of his movies. And you can purchase tickets to two movies for the price of one! Rubio made the films listed below at the beginning of his directing career. See the Schedule page for the complete list of films and their weekly viewing times. Put a Roof on It, Comedy, 102 minutes
Construction workers do their best to build a wealthy man’s dream home while his brother tries to take over the project. Through a Diamond Rain, Science Fiction, 124 minutes
Two teams of researchers travel to Neptune and try to send their findings back to Earth. Weekends and Memories, Drama, 115 minutes
A group of old friends gather at a country house and discover that much has changed since they were last together. This film won the Gold Dreamer Award. The Strange Drive, Western, 107 minutes
Cowboys on a cattle drive encounter a series of interesting and unusual strangers. | https://www.merringtoncinema.com/reviews Home | Schedule | Reviews | Contact Us I recently read a great article about director Pedro Rubio. It contained a lot of information about his work and life, including some surprising information about what he has been doing since he retired from filmmaking. The article also mentioned that Merrington Cinema would be showing his films. So I went to the cinema’s Web site and saw the two-for-one deal. I thought this would be an excellent way to spend a Saturday, so I went! I saw two wonderful movies. One of the films I saw was new to me: it was about scientists on a mission in space. I loved it! For a movie fan like me, Merrington Cinema’s promotion was perfect. I understand there will be a similar promotion for Meredeth Bui’s films in October. I’ll be sure to take advantage of great offers like this again. —Talia Pak |
191. According to the article, how did Mr. Rubio become interested in the cinema?
192. According to the first Web page, why is Merrington Cinema offering a promotion?
193. According to the first Web page, what do the four listed movies have in common?
194. What did Ms. Pak find surprising about Mr. Rubio?
195. What movie did Ms. Pak see recently for the first time?
Questions 196-200 refer to the following policy and e-mails. Submission Policy Undeniable is an ad-supported literary journal of short fiction and nonfiction by emerging writers. We waive our $5 fee for first-time submitters. - Stories must be between 250 and 1,000 words (no poetry, please).
- Do not include illustrations. All illustrations are produced in-house.
- Attach your story in an e-mail to: submissions@undeniable.com. Please include a brief synopsis of your piece, and tell us how you discovered Undeniable.
- We pay a $50 honorarium upon acceptance for publication.
- If we accept your story, we will send you a contract and a form to set up an electronic money transfer.
| To: submissions@undeniable.com
From: len.sutherland@onyxmail.com
Date: March 15
Subject: Cover letter and submission
Attachment: 📎 Ji’s Journey Greetings! My submission, “Ji's Journey,” centers on a young dress designer, Toby Ji, who overcomes obstacles to realize her dreams in the fashion industry. I was introduced to Undeniable last year by my writing instructor at the Artman Institute in Portland, Oregon, and have since become a subscriber. I particularly enjoy your Nonfiction Corner; one of my favorites was “Waygone Beach,” which inspired me to write “Ji’s Journey." I believe it would be an ideal fit for this section. Like “Waygone Beach,” “Ji’s Journey” is a true story of hope and perseverance. Thank you for your consideration and for creating a forum for new writers like me. Sincerely, Len Sutherland | To: len.sutherland@onyxmail.com
From: jerrybuckman@undeniable.com
Date: July 2
Subject: Your submission Dear Mr. Sutherland, Your story, “Ji’s Journey,” generated a great deal of positive feedback about the June issue. Congratulations! And your instincts were correct regarding your story’s placement. All this has us hoping you will submit more stories to Undeniable. As an added incentive, we will be increasing our honorarium to $100 beginning next month. As a subscriber, you are likely familiar with Stacy Jordan’s question-and-answer column featuring a different writer each month. Would you be willing to answer a few questions about your literary training, writing method, and how you find story ideas? If so, I will forward your e-mail address to Ms. Jordan, who will reach out to you in the near future. Sincerely, Jerry Buckman
Associate Editor |
196. What does the policy indicate about Undeniable ?
197. According to the first e-mail, where did Mr. Sutherland discover Undeniable ?
198. What can be concluded about “Waygone Beach”?
199. How much did Mr. Sutherland receive for his story in the June issue of Undeniable ?
200. What does the second e-mail suggest about Ms. Jordan?
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