Questions 131 - 134 refer to the following e-mail.

To: Jennifer Mendez <jmendez@imshampoo.com>
From: Rick Holloway <rholloway@imshampoo.com>
Subject: Marketing
Date: March 13

Dear Jennifer,

I just met with the new head of PPJ Marketing, Robert Pierson, and he is ____(131)_____ to helping update the look of our product. Like me, he believes that our shampoos are overdue for rebranding and thinks that marketing them to young, free_spirited people is an excellent idea ____(132)_____. In this regard, he feels that researching the needs of consumers between the ages of 18 and 24 would be helpful for developing television advertisements. This will provide us with information to effectively ____(133)_____this group. Over the next few weeks, he and his team will 133. create concepts for 30-second commercials, which they will ____(134)_____ to us for consideration.

Rick

Questions 135 - 138 refer to the following e-mail.

To: Customer Service <cs.interair@interair.com>
From: Alex Hogan <ahogan@dallasmail.com>
Subject: Reservation #JHK2105
Date: June 21

To Whom It May Concern,

____(135)_____ I apologize for the inconvenience, but a personal matter has come up, ____(136)_____me from flying to Budapest as planned. I would like to get my money back. If this is possible, can you please ____(137)_____ my request? I am hoping to book a different flight to Sydney in less than five days. I understand that I will have to pay a....for this change. You may deduct this from ____(138)_____ the amount that will be returned to me.

Please let me know if you need any other information.

Sincerely,

Alex Hogan

Questions 139 - 142 refer to the following advertisement.

If you own a small or medium-sized business and are looking for professional accounting services, Johnson and Eversham Accounting can help!

We ____(139)_____ our expertise to a wide variety of businesses. Established three decades ago, Johnson and Eversham Accounting began by assisting small firms in Manchester, New Hampshire, and we have been expanding our reach ever since ____(140)_____.

All of our accountants are ____(141)_____ by the Organization of Chartered Accountants, which allows us to guarantee that our clients always receive top-notch services. Each of our employees ____(142)_____ in distinct business accounting fields, so we can handle any financial matter you might have.

To find out more, contact us today at 555 - 6277 or go to www.jeaccounting.com.

Questions 143 - 146 refer to the following notice.

Notice of Homeowner’s Association Dues Increase At its last meeting, the board was asked to consider increasing the dues slightly ____(143)_____deliberations on this request, they proposed raising fees by $25 a month, from $375 to $400, effective July 1. To the board, this action is justified for several reasons. First, the additional funds will contribute to important ____(144)_____, such as the installation of a new security system in the parking garage next year. Second, they will cover the rising cost of natural gas ____(145)_____. The timing of the dues increase seems reasonable ____(146)_____there has not been one in four years. Tenants are invited to vote on the proposal at the Homeowner’s Association meeting in June.