Questions 1 through 3 refer to the following fax.

To: Fresh Food Deliveries Ltd..
From: Hazel's Coffee and Sandwiches
Re: Order placed February 20^nd
Date: February 22^nd
I placed an order for supplies on February 20^th. The order was delivered this morning. However. some items were either missing or incorrect. This is not the first time this has happened.
Below is a list of discrepancies:
I ordered 6 loaves of bread. 1 did not receive any bread.
I ordered 36 eggs. I received only a few eggs. about 6.
l ordered 5kg of tomatoes. but there weren't any tomatoes in the delivery.
Also, I ordered some mayonnaise, but there was none in the delivery.

I rely on these supplies to run my business. I have no choice but to choose anorher deliverer. whom I can trust to get things right every time.

1. What is the purpose of this fax?
A) To say thank you for a delivery
B) To make a complaint
C) To place an order
D) To correct a mistake about a bill

2. How many items were incorrect?
A) 36 eggs
B) All of them
C) Four
D) Just the tomatoes

3. What will be the result of this fax?
A) The writerwill continue to use Fresh Food deliveries.
B) The writer will use a different delivery company.
C) The writer will close her business.
D) The writer will receive some money back.