To: Ralph Collins <rcollins@quickmail.net>
From: survey@ShoppersHaven.com
Date: July 12
Subject: Customer survey

Dear Mr. Collins,

Thank you for purchasing from ShoppersHaven.com. We hope you are happy with your purchase. _____1_____ _____2_____ your business and feedback, we know we would not be where we are today. For this reason, we are asking you to complete a brief customer survey about your shopping experience on our website. _____3_____ you for completing the survey, your name will be entered into a drawing for a $50 Shopper's Haven gift certificate. Simply click on the link at the end of this e-mail to begin the survey. Your information will not be shared with any third parties, _____4_____ will it be sold.

Thank you and good luck in the drawing.

Sincerely,

Shopper's Haven www.ShoppersHaven.com/competition.html

To: All Employees

This memo is to remind all employees of the staff training workshop this coming Wednesday, April 10. I cannot _____5_____ enough how important this quarterly event is to all of us. It is a prime opportunity for us all to improve our skills in a supportive environment. This mandatory training is designed in _____6_____ a way that attendees can choose the training session that best suits their interests and needs.The choices on offer are customer support training, leadership training, and social media training _____7_____ . Since space is limited in each session, it is important that you register early.Please register through your manager _____8_____ online.

Dan Struthers
Training Supervisor