Every Place Travel: Cancellation and Refund Policy
Every Place Travel understands that events beyond our customers' control can sometimes result in the necessity to cancel your travel plans. So we make it easy for you to do so if the need arises. Our current cancellation and refund policies are outlined below.
A client must request cancellation in writing by fax or e-mail. We will calculate your refund based on the day we receive your request. Refunds are usually processed within l O to 21 business days. To cover our administrative costs, we charge a minimum cancellation fee of $1 50.00 per person. Please refer to the chart below:
Under no circumstances do we make exceptions to this policy. We therefore strongly urge our clients to purchase travel insurance in order to protect yourselves in the event that you must unexpectedly cancel your trip.
To: Customer Service <cs@everyplacetravel.com>
From: Stacey Jenson <s_jenson@enet.com>
Date: October 17
Subject: Cancellation request
To whom it may concern:
This is Stacey Jenson, and I am booked through your travel agency to leave for a two-week trip to San Francisco on October 30. Unfortunately, my department head has just notified me that I must attend an important sales conference from October 27 through November 2. Therefore, I must cancel my trip to San Francisco.
This e-mail serves as my official written notice to cancel my San Francisco trip. Regrettably, I did not purchase the recommended travel insurance from your agency. I do hope that under the circumstances, you will consider issuing a partial refund. The total cost of the trip was $2,350.00. Please let me know how you will proceed.
Regards,
Stacey Jenson
